HR Coordinator III (US) - Adjudication Support

TD Bank•Mount Laurel, NJ

36d•Onsite

About The Position

Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area. This role works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions. It requires specialized expertise and performs multiple and/or diverse tasks that are highly complex. The HR Coordinator III is an expert on HR programs, end-to-end processes, and systems for their specialized area. They handle first-level escalated issues, provide work guidance and direction, or act as a working team lead and resource to others. This role is accountable for resolving exceptions and non-standard issues/transactions, or escalating to the appropriate level when further clarity or interpretation of complex policies or rules is required. They provide process/policy guidance to internal partners/clients. The focus of work is weekly, monthly, and/or longer, with the addition of ad-hoc and initiative-based requests as required. It may involve cross-functional teams across TD and/or involving external contacts.

Requirements

Undergraduate degree required
1+ years relevant experience required
Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area
Excellent organizational skills
Excellent computer literacy and proficiency in common PC applications
Ability to maintain confidentiality of records and personal information
Excellent ability to provide consistent support prioritizing tasks based on departmental priorities
Excellent knowledge of effective customer service techniques

Responsibilities

Processes various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Supports various HR programs and processes, providing first level analysis to resolve business issues.
Provides optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model.
Refers or escalates processing or operational issues where necessary to ensure a high level of service is maintained.
Identifies opportunities to improve service delivery and support process improvement initiatives.
Maintains working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner.
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.
Escalates non-standard or high risk transactions or other activities as deemed appropriate.
Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
Completes investigations report / escalate risk issues or process gaps identified.
Accesses systems, knows and applies system capabilities, ensures update of information is completed timely and accurately.
Adheres to standardized documentation procedures.
Updates and contributes to the preparation of procedural documents in support of day-to-day operations.
Is knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area.
Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
Supports the team by continuously developing knowledge in own area.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand champion for the business area/function and the bank, both internally and/or externally.