HR Coordinator - Employee Services

Five Below, Inc.•Philadelphia, PA

46d

About The Position

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! POSITION SUMMARY: The Crew Member Services Coordinator supports the Crew Member Services team. The Crew Member Services team is responsible for the creation and maintenance of Five Below Crew records and Tier 1 processes for Human Resources (HR). This position serves as a subject matter expert (SME) and coordinates with internal and external partners to support HR and business needs.

Requirements

Education: Bachelor's degree in Human Resources, Business Administration, or related field preferred.
A minimum of 1 year Human Resources experience is preferred
A minimum of 2 years experience with Shared Services, HR Call Centers, or People Operations preferred
Experience with Human Capital Management (HCM), Workforce Management (WFM), and Customer Relationship Management (CRM) systems preferred
HR Technical Expertise - HR Shared Services Administration
Demonstrated proficiency in responding to customer requests, problem solving, processing administrative transactions and case management for a variety of areas, such as but not limited to benefits administration, staffing administration, learning administration, compensation administration, relocation administration, HRIS data reporting, policy application, etc.
HR Technical Expertise - HR Information Systems Application & Reporting
Demonstrated proficiency in application of HR systems to respond to customer requests, solve problems, process administrative transactions, and manage data integrity. Acquires and applies technical knowledge, skills, and experience to accomplish results and serve customers better.
HR Technical Expertise - Process Management / Process Improvement
Follows prescribed processes and guidelines per operating procedures. Figures out the process necessary to get things done. Suggests continuous improvement opportunities to develop better, faster, more efficient ways of doing things (including eliminating unnecessary work and all non-value-added activities).

Nice To Haves

Experience with Workday, Kronos, Legion, and Zendesk strongly preferred

Responsibilities

Provide day to day support to Crew Member Services Operations
Advise Crew Members on a wide range of HR policies, procedures, processes and systems across all functional areas to deliver accurate and timely response to customer contacts including but not limited to:
Technical troubleshooting and password resets for multiple HR platforms
Data entry and corrections in multiple HR platforms
Onboarding reviews and troubleshooting
Candidate and new hire assistance
Employment and wage verifications
Calculate and administer timely final payment in accordance with state laws
Unemployment Compensation
COVID-19 administration following CDC guidance
Administration and tier 1 technical support for HR technology, workforce management, onboarding, benefits, payroll, employee relations, talent acquisition, compliance, talent development and travel & expense
Review and approve submitted business processes in Workday for accuracy and revise on an as needed basis
Intake Crew Member Services cases via calls, emails, web forms, paper mail, and walk-in contacts while maintaining up to date and thorough notes using a case management system (Zendesk)
Meet established Service Level Agreements and Key Performance Metrics including customer satisfaction rate and solved tickets
Special projects and other responsibilities as assigned by Crew Member Services Manager
May be required to have weekend, evening, and/or holiday availability to support business needs