HR Consultant

the Client•Rosemead, CA

1d•Hybrid

About The Position

HR Services Specialists serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels. They balance real-time phone inquiries with managing a queue of cases submitted through the HR case management system, researching questions, interpreting policies and procedures, completing HR transactions, maintaining employee and position data, and coordinating or escalating complex issues to the appropriate HR teams. They support a broad range of HR needs, including policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests. Throughout their work, specialists are responsible for providing a consistent customer experience, accurately documenting interactions, protecting confidential information, maintaining data integrity, and ensuring requests are completed in accordance with established policies, procedures, and regulatory requirements.

Requirements

SuccessFactors
Case Management
Customer Service
Technology Proficiency
Problem-Solving
Critical Thinking
Detail-Oriented
Prioritization
Teamwork
High School Diploma or Equivalent
Minimum 2 years of experience

Nice To Haves

Adaptable
Quick Learner
Strong Communicator
Organized
Self-Starter
Bachelor's in Human Resources Management or equivalent years of experience

Responsibilities

Serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels.
Balance real-time phone inquiries with managing a queue of cases submitted through the HR case management system.
Research questions, interpret policies and procedures.
Complete HR transactions.
Maintain employee and position data.
Coordinate or escalate complex issues to the appropriate HR teams.
Support a broad range of HR needs, including policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests.
Provide a consistent customer experience.
Accurately document interactions.
Protect confidential information.
Maintain data integrity.
Ensure requests are completed in accordance with established policies, procedures, and regulatory requirements.