HR & Client Services Lead

Strategic Focus•Dallas, TX

4d•Onsite

About The Position

Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division. This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.

Requirements

4–7+ years of progressive HR experience (HR Generalist, HRBP, or similar)
Strong working knowledge of employee relations, HR compliance, and HR operations
Experience supporting multiple stakeholders or client groups
Excellent written and verbal communication skills
High level of professionalism, discretion, and sound judgment
Strong organizational skills with the ability to manage multiple priorities

Nice To Haves

Experience supporting nonprofit organizations or mission-driven environments
Familiarity with HRIS systems (APS, Paycom, or similar)
Experience in consulting or multi-client environments
Exposure to education, workforce development, or program operations

Responsibilities

Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
Support implementation of HR best practices aligned with client goals and organizational standards
Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
Support investigations through fact-gathering, documentation, and coordination
Ensure compliance with federal, state (Texas), and local employment laws and internal policies
Assist with policy updates, handbook rollouts, and compliance initiatives
Ensure consistent, high-quality service delivery across all client engagements
Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
Support development and refinement of internal SOPs, templates, and service models
Maintain strong, professional relationships with client stakeholders
Support operational execution of Strategic Focus Educational Services, including: Tutor onboarding and documentation compliance, Scheduling coordination and communication, Tracking attendance, deliverables, and reporting requirements
Assist with process standardization and administrative workflows across service lines
Support internal projects, reporting, and operational improvements as needed