Swing Shift HR Call Center Associate $21 per hour

The Commerce Casino and Hotel•Commerce, CA

1d•Onsite

About The Position

The HR Call Center Associate will be responsible for handling attendance-related calls from employees, documenting attendance records, and conducting the interactive process for protected leave reasons. This role also involves providing front desk support for the Human Resources department, maintaining employee documents, and cross-training in Leave of Absence administration. The position requires the ability to work independently, manage sensitive information, and collaborate effectively within a team.

Requirements

Bachelor’s degree in business, human resources, or equivalent combination of education and experience required.
Proficient in Microsoft Office: Outlook, Word, and Excel.
General understanding of benefits, employee leave of absence and general HR functions.
Ability to handle sensitive and confidential documentation.
Excellent time management and organizational skills.
Ability to work fulltime, overtime as needed with or without advance notice, and holidays.
Ability to work shift alone at the call center and front desk.
Ability to work with minimal supervision and make educated ethical decisions as necessary.
Ability to resolve conflicts and have effective communication skills with all levels of employees.
Ability to work effectively and collaboratively in a team environment.
Demonstrate an ability to work independently, prepare detailed professional correspondence, memoranda, policies, procedures as well as regulations related to the employee’s duties.
General knowledge of the Windows based computer operating systems is also required.

Responsibilities

Answers all attendance-related phone calls from company employees and documents employee attendance records in the company’s attendance tracking program.
Conducts and documents the interactive process with employees calling out or leaving work early for reasons protected under state and federal law (FMLA, PDL, Kin Care, etc.).
Provides attendance information and records to department supervisors and managers as needed.
Conducts attendance related investigations and facilitates disciplinary outcomes in consultation with the Lead Human Resources Call Center Associate and Attendance Administration Supervisor.
Provides front desk support for the Human Resources department, including greeting visitors to the office, answering telephones, and providing answers to basic questions regarding company policies and procedures.
Scans and maintains all employee documents in the electronic file database.
Organizes employee file and assembles documentation for employee and/or legal file requests.
Cross-trains with HR Coordinators in the Leave of Absence Department and administers all types of protected leave of absences.
Assists with other duties and projects as assigned.
Attendance, punctuality, overtime when assigned, and the ability to work alone on the aforementioned tasks throughout shift are an essential job function of this position.