HR Business Partner

Margaritaville Resort Casino•Bossier City, LA

30d•Onsite

About The Position

Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments. Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA’s are followed and met. Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues. Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations. Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing. Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. Partners with top HR executive to determine Human Resources strategy. Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary. Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. Maintains current knowledge of HR policies, programs, laws, and regulations. Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics. Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Bachelor’s degree (B.A./B.S.) in Human Resources Management or related field from a four-year college or university.
Five (5) or more years of experience as a Human Resources Generalist.
Excellent written and verbal communication skills.
Fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Advanced computer skills including proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Outlook).
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Excellent organizational and interpersonal skills.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Demonstrated intermediate level of competence in ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Nice To Haves

PHR or SPHR professional certification preferred.
iCiMS and UltiPro experience a plus.

Responsibilities

Assisting in directing the operations and staff of the HR department.
Developing, implementing, and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
Developing and maintaining productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.
Serving as a business partner to various client groups, understanding their organizational structure and business unit needs, and providing HR support.
Assisting in ensuring that property HR SLA’s are followed and met.
Identifying and developing strategies for client groups regarding turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management.
Identifying and establishing partnerships with local workforce development groups, colleges, and community outreach organizations.
Partnering with the top HR leader and other HR team members in monthly budget reconciliations, P&L review, and approving departmental purchasing.
Assisting in the budget process for the department by providing recommendations, ensuring compliance, and reporting budget concerns.
Partnering with the top HR executive to determine Human Resources strategy.
Analyzing property trends and metrics related to engagement, turnover, staff development, and developing solutions, programs, and policies.
Managing and resolving employee and/or labor relations issues, conducting investigations for grievances, harassment, employee concerns, or EEOC issues.
Maintaining in-depth knowledge of legal requirements related to employee management, reducing legal risks and ensuring regulatory compliance.
Providing performance management guidance (coaching, counseling, career development, corrective action, performance reviews, and terminations) to client groups.
Maintaining current knowledge of HR policies, programs, laws, and regulations.
Developing reports and key metrics, including the monthly HR Scorecard, Strategic Plan, or other HR analytics.
Facilitating training and development programs and analyzing results for talent development.
Supporting, promoting, and demonstrating superior customer service.
Ensuring regulatory compliance within the area of authority and reporting potential issues.
Maintaining strict confidentiality in all departmental and company matters.