HR Business Partner

Crash Champions•Seattle, WA

1d•Hybrid

About The Position

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. At Crash Champions, our HR Business Partners support an Operations VP and their market by connecting people strategy to real business outcomes. Success in this role comes from building trust, understanding how the business operates, and using that insight to influence decisions around retention, leadership, and team performance. This is not a traditional HR Business Partner role. It is a field-based partnership role designed for someone who wants to be close to the business and directly impact performance. You will spend the majority of your time in your market, working alongside leaders and teams, not behind a desk. You will be expected to contribute to the business, not just support it. This role reports to a Director of HR Business Partners who operates as a player-coach and is actively involved in your development. There is a clear path for growth based on performance and impact.

Requirements

3 to 5 years of HR Business Partner or generalist experience in a multi-site, field-based environment
Experience building strong relationships with operational leaders and influencing outcomes
Solid employee relations experience including investigations and disciplinary actions
Strong business acumen and the ability to connect people decisions to performance outcomes
Comfort using data to identify trends and inform action
Valid driver’s license and ability to travel regularly within market, plus 25 to 40 percent overnight travel

Nice To Haves

Experience with leadership assessments or development tools is a plus
Bachelor’s degree in HR, Business, or a related field preferred

Responsibilities

Act as a true advisor to your Operations VP. Participate in leadership discussions and connect people strategy to business outcomes.
Build bench strength across your market. Lead development conversations and maintain clear visibility into leadership readiness.
Manage ER matters with speed and quality. Focus on identifying patterns and addressing root causes, not just resolving cases.
Execute core HR processes consistently, including performance management, compliance, and communication of key programs.
Partnering closely with your Operations VP, contributing to leadership discussions and helping guide people-related decisions
Retention efforts within your market, identifying risks and driving targeted action plans
Building and maintaining visibility into leadership bench strength across General Managers (GM) and Operational Directors (DO)
Conducting structured development conversations and supporting ongoing leadership growth
Managing employee relations matters with sound judgment, consistency, and a focus on root cause
Reviewing terminations proactively to ensure alignment and reduce risk
Using data to identify trends and connect them to specific business or leadership behaviors
Executing core HR processes including performance management, policy communication, and compliance
Maintaining a consistent presence in your market to build credibility with frontline teams and leaders