HR Business Partner - HD SVS - On Site

Vensure Employer Solutions•Duluth, GA

3d•Onsite

About The Position

Vensure Employer Solutions is a leading HR technology and service provider. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure assists numerous businesses in streamlining and expanding their operations through tailored strategies that benefit both employers and employees. The HR Business Partner is tasked with delivering customized service solutions that positively impact the client's business, leading to client retention and growth. This role involves completing client services functions for the organization and proactively consulting with clients to develop, implement, and monitor Human Resources deliverables, including identifying legal requirements and ensuring client compliance with policies, procedures, and actions.

Requirements

Bachelor's degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
Two (2) to four (4) years HR experience.
Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
Excellent organizational and time management skills.
Personable, well-spoken, and technical skills necessary.
Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
Working knowledge of multiple human resources disciplines including employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
Excellent internal and external customer service skills.
Adheres to KPIs and SOPs according to guidelines established.
Ability to apply change management initiatives to assist in business transformation.
Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
Ability to make proper judgment calls when presented by a situation/problem.
Strong sense of business ethics including the ability to handle confidential information appropriately.
Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
Outstanding business acumen with ability to understand and operate from the perspective of the business owner.
Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
Ability to research and analyze various types of data.
Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
Must be able to remain in a stationary position for 50% or more of time and occasionally required to move about inside an office environment.
The ability to observe details at close range, using a computer, laptop or other electronic devices.
The ability to communicate information both orally and in written format so others will understand.
Must be able to exchange accurate information in these situations.
Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of workflow, ability to communicate with clients, and ability to complete tasks in situations that have a speed or productivity quota.

Nice To Haves

Bilingual capabilities (English/Spanish) are preferred.
Experience with various HRIS and payroll platforms preferred.
FRISM and PCO experience preferred.
PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Responsibilities

Work with targeted HR-Centric clients delivering defined HR services as per the global service model (GSM).
Interact with clients to understand their business model, drivers, HR practices, goals, and objectives.
Provide customized solutions in accordance with internal standards and HR best practices, ensuring prompt issue resolution, timely follow-up, and proactive recommendations to enhance communication, productivity, organizational culture, work practices, and reduce liability.
Develop solutions including handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/on-boarding processes.
Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, and off-boarding strategy.
Act as a point of communication between affected employees and clients if needed.
Recommend training through Mineral to improve business operations and minimize liability.
Properly and timely document all client-related interactions in the HRIS.
Manage and resolve complex employee relations issues and investigations.
Work in conjunction with the HR Manager and Regional AVP to provide results of completed, effective, thorough, and objective investigations.
Submit subpoenas/claims within the given deadline.
Act as a liaison between the client and internal operations to ensure a positive working relationship with the assigned book of clients.
Run point on following client retention processes to retain at-risk relationships.
Work with internal teams, clients, and agents to achieve a high rate of client retention.
Provide user set-up and training of client-facing web-based payroll and custom reporting software.
Proactively facilitate solutions as challenges arise.
Maintain open communication regarding clients with necessary internal teams.
Assist in tracking and completion of team projects and initiatives.
Review weekly reports to assist with client retention efforts.
Review monthly reports to analyze trends.
Track client repricing requests to ensure timely responses.
Analyze data and review procedures and policies to determine answers to clients' questions.
File and maintain client records.
Coordinate the resolution of client issues.
Oversee the operational structural needs of the client to ensure data integrity.
Nurture relationships with business owners, client company contacts, marketing agents, and internal staff and departments.
Escalate and resolve areas of concern, as raised by clients or internal departments.
Monitor company performance against service level agreements and flag potential issues.
Assist with the execution of service plans by evaluating the progress of activities and service requests.
Collaborate with internal departments to ensure seamless delivery of services to clients.
Gather and distribute voice of customer feedback to appropriate internal departments.
Build cross-functional partnerships to address issues and manage escalations.
Leverage internal relationships to identify opportunities, trends, and process improvements.
Successfully manage client expectations in a fast-paced environment.
Introduce and drive adoption of new products and services to clients.
Assist in announcing changes in compliance to clients using various communication formats.
Act as part of a team to continually develop and create improved processes and procedures.
Perform annual deliverable client reviews.
Process and prepare memos, correspondence, or other documents.
Schedule appointments and maintain and update appointment calendars.
Attend webinars, seminars, and other trainings to stay up-to-date on laws and best practices.
Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by client size, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
Special Projects and other duties as assigned by supervisor.

Benefits

Health Insurance : Medical, dental, and vision coverage
Retirement Plan : 401(k) with company match
Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance.