HR Business Partner

Thumbtack•Toronto, ON

4d•CA$97,800 - CA$132,300•Remote

About The Position

Thumbtack is seeking an HR Business Partner with a strong operational and AI solutions focus. This role involves embedding within the HRBP team to understand organizational dynamics and then partnering to develop and implement AI-driven solutions for HRBP workflows. The position spans client-facing HRBP support, AI and operations, and employee relations, reporting to the Director of HR Business Partners. The ideal candidate will be a business leader with a deep understanding of HR practices and a knack for leveraging technology to improve HR processes.

Requirements

3+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined.
Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support.
Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values.
A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities.
Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level.
Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders.
Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions.

Responsibilities

Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning.
Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities.
Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools.
Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights.
Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently.
Build and own AI tools that automate HRBP work, iterating based on feedback and usage data.
Own HRBP’s North America emergency response playbook and support quarterly exit project work.