HR Business Partner

Five Keys Schools and Programs • San Francisco, CA

15d • $80,000 - $120,000 • Hybrid

About The Position

The HR Business Partner (HRBP) position reports to the Assistant Director of Human Resources and is accountable for hybrid responsibilities covering both daily core human resources operations and strategic planning for their designated business unit. As the designated employee-facing human resources representative for their department, the HRBP ensures functional human resources operations and compliance align with departmental objectives. This role requires a strong understanding of human resources functionality, rules, and regulations, and the ability to support leaders in making people-related decisions across the entire employee life cycle. This specific opening is for an HRBP to support the housing division, which serves over 1000 unhoused individuals throughout California, with most housing sites located in the Bay Area/San Francisco. This is a hybrid position requiring at least 3 days per week of on-site work at a San Francisco housing facility.

Requirements

• High School Diploma or Equivalent required.
• Minimum of three years of progressively responsible Human Resources experience at the HR Generalist level or above required.
• Strong working knowledge of multiple human resource disciplines, including compensation practices, benefits, organizational diagnosis, employee relations, diversity, performance management, leave of absence/accommodations, workers’ compensation, and federal and state employment laws required.
• Ability to build effective partnerships with Housing leadership, managers, and employees, providing practical HR guidance that supports both operational needs and organizational policies.
• Strong problem-solving, critical-thinking, and conflict-resolution skills, with the ability to assess complex employee relations matters, identify risks, and recommend appropriate courses of action.
• Ability to effectively support a diverse, frontline workforce operating across multiple programs and locations, including environments that require flexibility, responsiveness, and an understanding of trauma-informed and client-centered services.
• Excellent written, verbal, and interpersonal communication skills, including the ability to communicate sensitive information professionally, facilitate difficult conversations, prepare clear documentation, and maintain appropriate confidentiality.
• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and databases.
• Able to maintain strict confidentiality and take all precautions when handling sensitive information.
• Ability to effectively and efficiently work from home and independently, with high levels of self-accountability.
• Excellent customer service, and organizational skills, with strong attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, policies and procedures, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Must live in Northern California where Five Keys operates.
• Must be willing and able to travel throughout the area to community sites.
• Must be willing and able to travel statewide to various locations or meetings as needed.
• Satisfactory results of a Live Scan (criminal background investigation).
• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable.

Nice To Haves

• Bachelor’s degree in Human Resources Management, Business Administration, or Management, or a related field preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.

Responsibilities

• Meet weekly with designated business unit leaders to discuss staffing, employee relations, performance, and emerging HR needs.
• Consult with leaders and provide guidance on HR matters, policies, and practices.
• Advise managers on day-to-day performance management, including coaching, counseling, career development, and disciplinary action.
• Partner with leaders and employees to strengthen working relationships, support morale, and improve productivity and retention.
• Interpret HR policies and guide leaders and employees through applicable HR processes.
• Respond to employee questions and connect employees with the appropriate resources or contacts for additional assistance.
• Analyze workforce trends and HR metrics in partnership with the HR team to recommend solutions, programs, and policy improvements.
• Coordinate with partner agencies to ensure personnel practices meet applicable contract requirements.
• Identify gaps in policies or practices and recommend improvements.
• Assess business unit training needs and identify opportunities for leadership and executive coaching.
• Apply knowledge of employment laws and regulations when advising on employee matters, and partner with the Legal Department as needed.
• Develop and maintain a thorough understanding of the agency’s employee benefits programs and eligibility requirements; clearly explain benefit options to employees and provide timely guidance and assistance with benefit-related questions, enrollment, and available resources.
• Audit, update, and maintain accurate HRIS records for the designated business unit.
• Manage employee relations matters and conduct thorough, objective investigations.
• Administer workers’ compensation matters and leaves of absence for employees within the designated business unit.
• Manage the workplace accommodations process, including coordinating requests, facilitating the interactive process, maintaining required documentation, and ensuring timely communication and follow-up with employees and appropriate stakeholders.
• Develop and implement strategies for process improvement and operational enhancement, with rollout plans aligned with change management principles.
• Prepare and administer offer letters and coordinate new-hire onboarding.
• Coordinate promotions and transfers, ensuring all required steps and documentation are completed.
• Understand and promote the Employee Benefits and Wellness program.
• Participate in evaluating training programs and follow up with leaders and employees to assess whether training objectives have been met.
• Coordinate and conduct employee terminations in accordance with established policies, procedures, and applicable requirements.
• Oversee administrative assistants’ assigned HR duties to ensure accuracy, completeness, and adherence to established processes and requirements.
• Perform other duties as assigned.

Benefits

• Very low monthly costs for medical insurance.
• Dental, vision and life insurance premiums paid by Five Keys.
• Various pre-tax flexible spending accounts.
• Retirement account 403b.
• Generous time off.
• Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs.
• Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment.
• FREE access to wellness-related apps.
• Employee Assistance Program.
• Comprehensive mental health care platform for you and your dependents.
• Ongoing professional development opportunities including conferences, staff development training, and coaching plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level