HR Business Partner
About The Position
At Quest Diagnostics, the Human Resources Business Partner (HRBP) is a trusted advisor who translates business strategy into actionable talent and organizational plans. We are currently seeking an HRBP to provide consultative support and leadership specifically within our Revenue Cycle Management (RCM) organization. In this role, you will assist mid-to-senior level RCM leaders in optimizing team performance, streamlining operations, and building a high-performing work culture. You will act as a key liaison between the RCM business unit and our HR Centers of Excellence (CoE) and HR Service Center to ensure optimal HR collaboration. This role requires a strategic thinker who is ready to tackle high-volume front-line staffing challenges and drive employee engagement. This position is hybrid and will require 3 days on site at Quest's HQ located in Secaucus, NJ.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Organization Development, or a related field.
- 4 years of progressive experience in Human Resources, ideally with exposure to HRBP or generalist responsibilities.
- Experience supporting a Revenue Cycle Management (RCM), healthcare billing, or high-volume operational/front-line organization.
- Demonstrated ability to build relationships and influence front-line to mid-level leadership.
- Experience implementing retention and talent acquisition strategies for high-turnover roles.
- Strong analytical skills with the ability to leverage HR metrics (turnover, engagement scores) to drive decision-making.
- Excellent communication skills, with the ability to confidently present ideas and strategies to leadership.
- Solid understanding of organizational design, career pathing, and employee engagement best practices.
Responsibilities
- Build strong, credible relationships with mid-level RCM leaders and front-line managers, serving as a coach and consultative partner.
- Develop a solid understanding of current RCM operational trends, including specific billing and denial workflows (e.g., BDA/BDE terminology and processes), to effectively anticipate the HR needs of the department.
- Assist in translating the RCM business plan into actionable talent and organizational plans to build operational capability.
- Partner with talent acquisition and RCM leadership to optimize backfill requisition processes, ensuring front-line revenue cycle positions are staffed efficiently.
- Assist in the development and execution of robust hiring and retention strategies specifically designed to reduce turnover and engage front-line RCM teams.
- Analyze turnover data and conduct stay/exit interviews to recommend actionable solutions to leadership.
- Provide guidance and consulting support for transformational change efforts within the billing and collections teams.
- Liaise with the HR Service Center and Centers of Excellence to ensure the RCM business unit receives value-added HR programs aligned with their specific strategic goals.
- Drive toward an optimal culture that prioritizes productivity, quality, service, and employee success.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
