HR Business Partner - MGD SVC - GA

Vensure Employer Solutions•Duluth, GA

11d•Onsite

About The Position

Vensure Employer Solutions is a leading HR technology and service provider. The HR Business Partner role is responsible for delivering customized HR services to clients, ensuring client retention and growth. This role involves proactive client consultation, identifying legal requirements, and ensuring client compliance with HR laws and regulations. The position requires developing, implementing, and monitoring HR deliverables such as handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/onboarding processes. The HR Business Partner will also manage employee relations issues, conduct investigations, and act as a liaison between clients and internal operations. Adaptability to diverse client structures and cultures is essential.

Requirements

Bachelor’s degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
Two (2) to four (4) years HR experience.
Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
Excellent internal and external customer service skills.
Adheres to KPIs and SOPs according to guidelines established.
Ability to apply change management initiatives to assist in business transformation.
Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
Ability to make proper judgment calls when presented by a situation/problem.
Strong sense of business ethics including the ability to handle confidential information appropriately.
Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.
Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
Ability to research and analyze various types of data.
Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
Primarily involves sitting for extended periods while working at a desk or computer.
Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
Occasional movement within the office to retrieve documents, access equipment, collaborate with team members, and navigate client sites, airports, hotels, or conference venues during travel.
Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed.
Minimal physical effort required; may include handling files or light office materials.
Requires sustained attention and concentration to analyze complex HR issues, regulatory requirements, client data, and business scenarios.
Frequent use of logic, reasoning, and judgment to make timely, accurate decisions under pressure, tight deadlines, and competing priorities.
Ability to perform root cause analysis, assess risk, and develop compliant, practical HR solutions across multiple industries and jurisdictions.
Requires mental flexibility to respond effectively to changing regulations, client needs, and business priorities in a fast-paced environment.
Ability to process and safeguard sensitive, confidential, and legally protected information with discretion and professionalism.
Capacity to manage stressful situations, conflict, and sensitive employee relations matters while maintaining composure and professionalism.
Frequent interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person discussions.
Regular preparation of emails, documentation, reports, policies, and system entries that require clarity, accuracy, and professional tone.
Ability to clearly explain complex HR, legal, and compliance-related concepts to audiences with varying levels of understanding.
Requires attentive listening to accurately gather information, assess concerns, and respond appropriately to client and employee needs.
Use of tact, diplomacy, and professionalism when addressing sensitive topics, managing escalations, or delivering difficult messages.
Ongoing requirement to accurately and timely document client communications, recommendations, and outcomes within designated systems.

Nice To Haves

Bilingual capabilities (English/Spanish) are preferred.
Experience with various HRIS and payroll platforms preferred.
PRISM and PEO experience preferred.
PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Responsibilities

Work with targeted HR-Centric clients delivering defined HR services as per the global service model (GSM).
Interact with clients to gain knowledge of their business model, HR practices, goals, and objectives.
Provide customized solutions in accordance with internal standards and HR best practices, including prompt issue resolution, timely follow-up, and proactive recommendations.
Develop and implement HR deliverables such as handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/onboarding processes.
Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, and off-boarding strategy.
Recommend training through the HR Compliance platform to improve business operations and minimize liability.
Document all client-related interactions in the HRIS.
Manage and resolve complex employee relations issues and investigations.
Escalate complex client issues and follow through to resolution, ensuring appropriate communication.
Adjust effectively while working with different clients who have different structures, processes, requirements, or cultures.
Submit subpoenas/claims within the given deadline.
Act as a liaison between client and internal operations to ensure a positive working relationship.
Run point on client retention processes to retain at-risk relationships.
Work with internal teams, clients, and agents to achieve a high rate of client retention.
Provide user set-up and training of client-facing web-based payroll and custom reporting software.
Proactively facilitate solutions as challenges present themselves.
Maintain open communication regarding clients with necessary internal teams.
Assist in the tracking and completion of team projects and initiatives.
Review weekly reports to assist with client retention efforts.
Review monthly reports to analyze trends.
Track client repricing requests to ensure timely responses.
Analyze data and review procedures and policies to determine answers to clients’ questions.
File and maintain client records.
Coordinate the resolution of client issues.
Oversee the operational structural needs of the client to ensure data integrity.
Nurture relationships with business owners, client company contacts, marketing agents, and internal staff and departments.
Escalate and resolve areas of concern, as raised by clients or internal departments.
Monitor company performance against service level agreements and flag potential issues.
Assist with the execution of service plans by evaluating progress of activities and service requests.
Collaborate with internal departments to ensure seamless delivery of services to clients.
Gather and distribute voice of customer feedback to appropriate internal departments.
Build cross-functional partnerships to address issues and manage escalations.
Leverage internal relationships to identify opportunities, trends, and process improvements.
Successfully manage client expectations in a fast-paced environment.
Introduce and drive adoption of new products and services to clients.
Assist in announcing changes in compliance to clients using various communication formats.
Act as part of a team to continually develop and create improved processes and procedures.
Perform annual deliverables client reviews.
Process and prepare memos, correspondence, or other documents.
Schedule appointments and maintain and update appointment calendars.
Attend webinars, seminars, and other trainings to stay up to date on laws and best practices.
Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis.
Perform special projects and other duties as assigned by supervisor.

Benefits

Health Insurance : Medical, dental, and vision coverage
Retirement Plan : 401(k) with company match
Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance.