HR Business Partner

Insurify•Cambridge, MA

5h•$115,000 - $135,000•Hybrid

About The Position

Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. We’re looking for an HR Business Partner to support our Insurance Operations (Sales & Service) team. You’ll work closely with the management team, agents and customer service representatives in a fast-paced, digital environment. Success in this role requires a deep understanding of how frontline teams operate, and the ability to turn business challenges into clear, practical solutions that can scale. You will also contribute to broader People & Culture (P&C) initiatives across the organization working with team members in Cambridge, MA and Sofia, Bulgaria. You will be based in our Cambridge office, working onsite at least 3 days each week.

Requirements

3-5+ years of HR Business Partner or related experience, ideally supporting customer-facing or operations teams (e.g., sales, service, or support) in high-volume environments
Strong understanding of US employment law and experience managing employee relations in complex or high-volume settings
Experience supporting distributed teams, shift-based workforces, or global organizations
Proven ability to build strong relationships and influence stakeholders across all levels of the organization
Strong coaching and communication skills, with experience supporting managers in performance-driven environments
Ability to translate business needs into practical people solutions and drive initiatives from start to finish
Strong analytical mindset, with the ability to use data to inform decisions and tell a clear story
Comfortable working independently in fast-paced, evolving environments, with a proactive and collaborative approach
Strong judgment, resilience, and problem-solving skills, with the ability to navigate complex situations with calmness and clarity
Bachelor’s degree or equivalent experience

Nice To Haves

Experience in insurance or technology sectors, and/or supporting customer-facing teams (e.g., agents, customer service, contact centers, or digital support)
Familiarity with HRIS tools (e.g., Rippling) and collaboration tools (e.g., Google Workspace, Maestro)
Exposure to incentive compensation and/or regulated environments (e.g., licensing) is a plus

Responsibilities

Build strong, trusted relationships with employees and leaders, becoming a go-to partner and coach across the organization
Develop a deep understanding of how the business operates to inform people decisions
Partner with leaders to support organizational growth, including team structure, workforce planning, and change management
Support how teams are structured and scaled, while coaching managers to effectively lead distributed, shift-based teams
Partner with leaders to improve performance, including guidance on expectations, sales performance, and incentive structures
Use data and trends to inform recommendations and drive practical, scalable people solutions
Manage employee relations issues with fairness and sound judgment, escalating when needed
Lead key P&C processes such as engagement surveys, performance management, and compensation reviews
Support learning and development initiatives that build skills across the organization
Collaborate with People & Culture teams globally and partner with regional teams to ensure consistency across locations
Contribute to cross-functional P&C initiatives that drive meaningful change
Stay aware of relevant regulatory and licensing requirements, partnering with specialists as needed
Foster a positive, collaborative, and inclusive team environment