HR/Business Office Manager

Watercrest Senior Living•The Villages, FL

2d•Onsite

About The Position

SERVANT LEADERSHIP: Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services. GENERAL SUMMARY: The Business Office Manager assists and supports the Executive Director. This position also provides support for residents, potential residents, families, associates, vendors and the community.

Requirements

Knowledge of computers and relevant software to include Microsoft Office and Outlook
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Ability to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
High School Diploma or equivalent
Two (2) years’ experience in the senior living environment
Two (2) years’ experience in an office manager capacity including time spent with human resources and finance/accounting

Responsibilities

Supports the Executive Director with daily community operations
Responsible for functions and control within the community business office
Participates in marketing the community externally as well as by participating in and/or leading tours for prospective families and residents
Honors the residents’ personal and property rights
Attends training classes, on-the-job training and orientation programs
Responds in a timely manner to requests of residents, families and guests
Participates as needed in activities, special events, marketing efforts and special programs
Maintains the Human Resources/Payroll system at his/her community level
Coordinates and participates in the recruitment and selection of staff personnel
Handles employee relations issues as necessary understanding when to escalate
Maintains personnel files on each employee and ensures compliance with regulations/standards
Maximizes cash flow through efficient billing and collection processes
Processes accounts payable, accounts receivable, resident funds, and cash receipts
Assists with resident move-ins, and move-in paperwork
Maintains, logs and reviews resident move in/move outs and resident accounts in Yardi
Maintains an administration file for each resident
Reviews monthly resident statements and other reports with Executive Director
Reconciles petty cash and prepares reimbursements for replenishment as needed
Maintains the confidentiality of residents’ financial information