HR Assistant

Nottingham City General Practice Alliance

1d•Hybrid

About The Position

Working as part of the HR team to support the delivery of HR services for NCGPA, the post holder will provide support in the following areas: · To act as the first point of contact for all HR related queries, triaging and forwarding onto the relevant Senior HR Advisor or Senior HRBP. · To provide high quality customer focused approach whilst adhering to set standards, policies and procedures, · To monitor and manage the Corporate HR Inbox · Provide support to run HR workforce reports. · Provide HR administration and support to the HR Business Partnering Team · The post-holder will work on their own initiative, in accordance with NCGPA policy & procedures referring to their manager if required. · To provide HR administrative support to the Corporate HR Team (for example, arranging formal meetings and hearings in accordance with HR procedures and notetaking. · Support the Senior HR advisor on policy reviews and training. · Track and report on mandatory training · Provide support to HR projects as required · To maintain and update central systems for reports, master copies of forms, data audit/tracking and other correspondence of paperwork as required. Work with others to develop and deliver specific workforce training and associated organisational development sessions to customer specifications.

Requirements

NVQ in relevant subject or equivalent experience.
Knowledge of a range of administrative and HR procedures
Experience of using Office computer programs including Excel, Word and Outlook
Ability to liaise with all professionals and levels in a confident and effective manner
Ability to deal with managers and staff in a polite and effective manner
Ability to manage and prioritise own workload
Effective written and oral communication skills for a variety of formal and informal purposes
Understanding of a range of analytics tools and techniques
An understanding and ability to research best practice and present this in an accessible way to customers
Awareness of equality and valuing diversity principles
Understanding of Confidentiality and Data Protection Act
Car driver / owner or reasonable alternative

Nice To Haves

Willingness to undertake an HR related professional qualification
Knowledge of the NHS and social care workforce

Responsibilities

Act as the first point of contact for all HR related queries, triaging and forwarding onto the relevant Senior HR Advisor or Senior HRBP.
Provide high quality customer focused approach whilst adhering to set standards, policies and procedures
Monitor and manage the Corporate HR Inbox
Provide support to run HR workforce reports.
Provide HR administration and support to the HR Business Partnering Team
Provide HR administrative support to the Corporate HR Team (for example, arranging formal meetings and hearings in accordance with HR procedures and notetaking.
Support the Senior HR advisor on policy reviews and training.
Track and report on mandatory training
Provide support to HR projects as required
Maintain and update central systems for reports, master copies of forms, data audit/tracking and other correspondence of paperwork as required.
Work with others to develop and deliver specific workforce training and associated organisational development sessions to customer specifications.
Works with the wider HR team to deliver agreed objectives and projects
Supports customers, clients and projects as required for NCGPA.
Responds to email and phone queries from customers, escalating as appropriate to HR Advisor/Senior HR Business Partner as required.
Act as first point of contact for general HR queries across the organisation.
Present data in a clear and understandable format, including through use of graphs and other media.
Make recommendations as to how best to present data to different audiences.
Develop content for Newsletters to best highlight the work of the HR team.
Run reports on HR activities, for example FTC, secondments, sickness, etc.
Respond to ad hoc requests for information, changing plans to meet team and customer requirements.
Updates processes and making suggestions for changes to operating processes within the team.
Develops standardised operating procedures for the corporate HR Team.
Provide training as required to junior member of the HR team.
Provide day-to-day supervision to students and trainees as required.
Develop and maintain project documentation.
Develop and administer questionnaires for customers using Office 365 or similar software, providing analysis and insight into the results.
Review national and regional best practice to make recommendations to projects as to how services / workforce development should be approached.