HR Assistant

Ahola•Brecksville, OH

About The Position

The Human Resources Assistant is a client-facing role supporting Ahola's ProActive HR Team in delivering HR services, consultation, and operational support to a diverse client base. This position partners with HR Consultants to manage client relationships, coordinate onboarding, and execute HR projects. This role supports the full client lifecycle, including communication, HR deliverables, system and data management, and ongoing account support. The ideal candidate is highly organized, proactive, and able to manage multiple priorities. Additional responsibilities include maintaining HR resources (e.g., handbooks, job descriptions, templates), supporting Applicant Tracking Support Services (ATSS), and contributing to process improvements that enhance the client experience. Why work at Ahola? Ahola, a third-generation family-owned business, brings more than 55 years of expertise in payroll, tax, and HR services, having supported over 10,000 small businesses nationwide. We pride ourselves on offering easy-to-use payroll and HR technology solutions coupled with personalized, dedicated support. At Ahola, we're more than just colleagues-we're a diverse team that embraces authenticity and camaraderie. We celebrate each other's achievements and support one another through challenges, fostering a positive and fun work environment that extends to our clients.

Requirements

Bachelor's Degree in Human Resources preferred. 1-2 years of HR or related experience required in lieu of a degree.
Working understanding of basic human resource principles, practices, and procedures.
Strong interpersonal and client service skills with the ability to interact professionally at all levels
Ability to build and maintain effective client relationships
Excellent organizational skills with strong attention to detail
Strong time management skills with the ability to meet deadlines in a fast-paced environment
Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
Ability to work independently and collaboratively as part of a team
Resourceful and solution-oriented with the ability to think creatively and proactively
Able to perform effectively in a fast-paced, high-pressure environment

Responsibilities

Support a portfolio of clients by partnering with HR Consultants to deliver HR services and solutions.
Serve as a primary point of contact for designated clients, ensuring timely communication and issue resolution.
Participate in client meetings, document key takeaways, and manage follow-ups, deliverables, and ongoing support.
Coordinate onboarding activities, including needs assessments, executive summaries, and client communications.
Monitor client engagement, identify risks, and escalate concerns as needed.
Maintain accurate client data across CRM, ATS, and HR systems; manage inboxes, ticketing systems, and documentation.
Create and update HR resources (e.g., job descriptions, handbooks, policies, templates) and conduct HR research and salary benchmarking.
Support Applicant Tracking Support Services (ATSS), including job postings, candidate screening, and hiring workflow coordination.
Assist with audits, reporting, client communications, and account maintenance activities.
Contribute to process improvements, internal documentation, and cross-functional collaboration.
Support onboarding and training of new team members and assist with special projects as needed.