HR Assistant

TPR Education, LLC

20h•Remote

About The Position

The HR Assistant provides day-to-day administrative support to the People Operations team. This role is the first point of contact for routine employee questions and is responsible for accurate data entry, file maintenance, and timely processing of standard HR transactions. The HR Assistant works under close supervision, follows established procedures, and escalates non-routine matters to senior team members. This role plays an important part in supporting data accuracy, employee experience, and the smooth operation of HR systems and programs.

Requirements

0–1 year of administrative experience; HR internship or coursework a plus
High school diploma or GED required
Strong attention to detail and comfort with repetitive, high-volume data entry
Proficient in Microsoft Office and Google Workspace
Comfortable learning new HR systems and technology platforms
Comfortable learning and using new technologies, automation tools, and AI-assisted workplace applications
Excellent written and verbal communication skills for employee support and routine correspondence
Strong customer service mindset with the ability to communicate professionally and empathetically with employees
Ability to handle confidential and sensitive employee information with professionalism, discretion, and attention to data privacy
Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment
Comfortable working in a remote environment, following structured processes, and escalating issues appropriately
Eagerness to learn and grow within a People Operations function

Nice To Haves

Associate degree or progress toward a Bachelor’s degree preferred
prior Rippling exposure is a plus, not required

Responsibilities

Monitor the shared HR inbox and respond to routine, Tier 1 employee questions using established templates and FAQs
Route more complex tickets to the People Operations Coordinator or HR Manager for resolution
Distribute pre-approved HR communications to employees as directed
Use the existing HR ticketing system to track and update inquiries
Send enrollment forms and benefits materials to new hires and during open enrollment
Collect, review for completeness, and maintain benefits enrollment documentation
Enter benefits elections into the HRIS and submit to carriers per established procedures
Forward complex benefits questions and claim issues to the People Operations Coordinator or broker
Provide administrative support for benefits of communications and wellness initiatives
Process new hire records, terminations, and standard employee updates in Rippling under supervision
Run canned/standard HR reports as requested by the People Operations team
Maintain accurate employee data records and assist with routine data audits and clean-up
Provide employee data support for payroll processing as requested
Answer routine employee questions about pay stubs, direct deposit, and tax forms (W-4, W-2 reissues)
Utilize templates, AI-enabled tools and knowledge resources to improve response efficiency and support employee self-service
Maintain electronic and physical employee files in compliance with retention requirements
Complete employment verification requests using standard templates
Process tutor rehires, transfers, and reinstatements following established checklists
Process paid sick leave requests using the standard intake form
Distribute the existing Employee Handbook and policy documents; flag content needing updates to the People Operations Coordinator
Maintain files and documentation needed for internal and external audits
Support audits and reconciliations performed by senior team members
Help ensure adherence to standard recordkeeping practices and internal policies
Provide administrative support to special projects, system implementations, and process improvements as directed
Forward documents to and from vendors, brokers, and third-party administrators
Partner with the People Operations team and internal stakeholders on routine, recurring needs