HR LOA Case Manager - Remote

Aston Carter•Nashville, TN

2d•$23 - $23•Remote

About The Position

The HR Assistant/Case Manager provides comprehensive case management for all types of leave of absence and disability life events. This role involves being a trusted point of contact for employees, ensuring they receive the appropriate benefits and support throughout their leave or disability event.

Requirements

1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree.
2+ years of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager.
Experience in MS Word, Excel, Access, Outlook, and PowerPoint.
Strong customer service focus with a high standard and raising the bar mindset.
Ability to be adaptable and flexible to changes and new scope of work.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.
Ability to prioritize, manage, and complete work/projects with tight deadlines.

Nice To Haves

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
Experience working with confidential information.
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA.
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
Leverage duration guidelines, best practice tools, and company resources to support oversight of a leave event.
Critically assess and adjust the case management plan to accommodate an employee’s changing needs.
Address and respond to sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event.
Ensure effective communication of employee-impacting issues during the leave event.
Facilitate a smooth return-to-work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs prior to leave or return.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.