HR and Payroll Manager (North America)

TUI•Fort Lauderdale, FL

21d•Onsite

About The Position

Join our Intercruises Shoreside & Port Services team as HR Manager for People Services, leading HR operations across the US and Canada to support the growing cruise services business. This role involves being the expert for US employment law, tax, and payroll queries, ensuring compliance and employee support. The manager will evolve the People Services function into a high-performing, customer-centric service, delivering exceptional day-to-day HR operational support. Responsibilities include refining and redefining processes across all HR services to create an efficient and effective function for the future, and actively participating in HR systems development to transition towards digital HR services. The position also requires building and maintaining a solid foundation of HR policies and procedures, ensuring knowledge sharing and consistency, and providing clear guidance and communications to managers and employees. The manager will ensure accurate payroll delivery, effective benefit programs, and strong HR operations through best practices, standardization, and robust process governance, including data integrity. Additionally, the role involves leading, developing, and supporting the local HR team while partnering with global stakeholders and HRBPs to provide expert employment guidance, drive engagement, and build a strong talent pipeline.

Requirements

3 years experience minimum as a Human Resources Manager, with a track record of success in fast-paced environments.
Excellent knowledge of US employment law, tax, and labor requirements.
Experience in payroll management and procedures.
Managed high volumes of employees (2000+).
Passionate about developing your team, driving engagement, and building a talent pipeline for the future.
Customer-service mentality.

Nice To Haves

Experience in maritime, tourism and travel.

Responsibilities

Be the go-to expert for US employment law, tax, and payroll queries, ensuring compliance and support for employees.
Evolve the People Services function into a high-performing, customer-centric service that delivers exceptional day-to-day HR operational support to colleagues across the region.
Lead activities across all HR services, refining and redefining processes to create an efficient and effective People Services function for the future.
Manage the transition toward digital HR services, playing an active role in HR systems development.
Build and maintain a solid foundation of HR policies and procedures, ensuring knowledge sharing across the team and consistency in approach.
Provide guidance materials and clear communications to managers and employees.
Ensure accurate payroll delivery, effective benefit programs, and strong HR operations through best practices, standardization, and robust process governance, including data integrity.
Lead, develop, and support the local HR team while partnering with global stakeholders and HRBPs to provide expert employment guidance, drive engagement, and build a strong talent pipeline.

Benefits

Attractive remuneration
Discretionary bonus schemes
Extensive health & well-being support
401k retirement plan
Health Insurance
Holidays and paid time off (pto) as standard
Progression opportunities in more than 50 countries worldwide
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
Access the TUI Learning Hub to level-up and reach your ambitions.
Opportunities to work on global projects and teams
Involvement with incredible local charity and sustainability initiatives like the TUI Care Foundation.