HR Advisor

Wood • Houston, TX

16h • Remote

About The Position

The People & Organization (P&O) Advisor within the Everything People Support Center (EPSC) is the first P&O point of contact for employees and leaders on questions, support, and guidance across the full P&O spectrum in the Americas region. The advisor role is the main point of contact for P&O / HR for employees and leaders for the employment lifecycle including onboarding (hire) through separation. Responsible and accountable for providing a positive customer service experience by responding to inquiries by advising on all P&O processes, policies, and procedures for the employment lifecycle for employees and contingent workers within the Americas. Serves as the escalation point for the team by resolving complex inquiries within a timely manner.

Requirements

• Authorization to work lawfully in the US without sponsorship from Wood is required
• Bachelor's (4 year) Degree in an HR or business-related area is required
• Bilingual in Spanish
• General knowledge of Microsoft Office suite
• Knowledge of HR industry trends, people and pay practices, best practices, and country/ local legislative requirements
• Knowledge and ability to apply HR policies, procedures, documents
• Maintains professional knowledge, staying informed of current, new, or emerging trends and/or laws by attending educational workshops and/or webinars; reviewing professional publications; participating in professional networks and organizations
• Business performance and how it can deliver and add value to its customers
• Awareness of external factors Changing regulatory environment
• Supporting the achievement of performance targets
• A commitment to continuous learning and development

Nice To Haves

• Experience in a customer service environment is desired
• 2-4 years of work experience, 2 years HR experience is preferred

Responsibilities

• Responsible for all aspects of Wood’s new hire onboarding process to include drafting terms and conditions of offer letters, obtaining proper approvals, enclosures, pre-screening requirements in addition to coordinating and conducting Wood’s new hire orientation
• Responsible for being a subject matter expect on Wood’s electronic new hire onboarding process, how the data integrates into core HR systems, including additional specialty compensation items, and review interface output for data accuracy and compliance
• Responsible for all aspects of Wood’s offboarding process to include communication and education of all separation tasks including conducting separation interviews detailing last day details and analyzing exit surveys as well as management of unemployment claims and attending hearings on behalf of Wood
• Responsible for being a subject matter expert on Wood’s offboarding process as well as country/local legislation, including final pay regulations, calculations, deductions, and payments. Ensure accurate administration of termination payments and specialty compensation when applicable
• Conduct payroll investigations, manage overpayments/underpayments in line with the requirements of applicable processes
• Management of casework, making recommendations, giving support and advice from relevant policies, legislation and best practice to employees and managers by taking ownership of managing each to conclusion within the case management system. Escalating to next tier of support when needed
• Liaison with P&O business partners, centers of expertise, payroll, and Oracle IT team, on behalf of employees to discuss and resolve employment, system data, or P&O related issues while demonstrating professional credibility.
• May attend and/or participate in employee disciplinary meetings, terminations, and investigations
• Review and ensure proper delegation of authority (DOA) is received for processing specialty compensation and additional payment requests
• Keeps management advised of potential problems and recommends and implements solutions as appropriate
• Proactively evaluate and advise of updates needed to P&O policies, procedures, documents by making recommendations for new approaches and support for process improvement projects by helping to identify recurring issues and problematic trends.
• Assist with documenting and drafting process flows
• Responsible for maintaining employee and manager P&O Americas website content and knowledge in appropriate locations
• Assists in the creation of P&O project related presentations and documents and conducts training
• Support special projects and P&O initiatives
• Exercise’s discretion and confidentiality with regards to employee personally identifiable information as well as cases

Benefits

• Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world’s most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com
• We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level