HR Administrative Generalist

Securitas Security Services • Atlanta, GA

9d • $18 - $20 • Onsite

About The Position

Securitas Security Services USA, Inc. is seeking an HR Administrative Generalist to be the first point of contact for employees, applicants, and visitors at their Atlanta, GA office. This role is highly front-facing and fast-paced, involving constant phone calls, walk-ins, and frequent interruptions. The HR Administrative Generalist provides exceptional customer service, supports day-to-day HR and office operations, and assists the HR Manager with new hire processing and general administrative tasks. The ideal candidate is dynamic, people-oriented, and team-focused. They stay on task in a busy environment, are able to de-escalate situations when needed, and consistently deliver a helpful, professional experience to everyone who walks through the doors or contacts the office.

Requirements

• 3+ years of strong customer service experience in a fast-paced, front-facing environment (for example, reception, office administration, retail, hospitality, call center, or similar).
• Demonstrated ability to manage constant interruptions, high call volume, and walk-in traffic while staying organized and on task.
• People-oriented, with strong interpersonal skills and the ability to build rapport, remain calm under pressure, and de-escalate challenging situations.
• Team-oriented mindset with a willingness to support colleagues and step in where needed.
• Excellent verbal and written communication skills, with a professional and approachable style.
• Strong organizational and time-management skills, with high attention to detail.
• Proven reliability and punctuality.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with HR systems or databases is a plus.
• Ability to handle confidential information with discretion and respect.

Nice To Haves

• Experience with HR systems or databases

Responsibilities

• Serve as the first point of contact for all office visitors, applicants, and employees; greet and direct them in a professional, friendly manner.
• Answer and route high-volume phone calls and respond to email inquiries, providing timely, accurate information and support.
• Provide exceptional customer service by actively listening, problem-solving, and maintaining a calm, professional demeanor, including de-escalating situations when needed.
• Support a welcoming, inclusive environment where employees and visitors feel respected and heard.
• Assist the HR Manager with new hire processing, including scheduling orientations, collecting documentation, and preparing onboarding materials.
• Help coordinate new hire orientations by organizing sign-in sheets, packets, and room setup, and ensuring all required forms are completed.
• Support the completion and tracking of pre-employment requirements (for example, background screenings, documentation, licensing) under the guidance of the HR Manager.
• Assist with uniform distribution, tracking, and basic inventory updates to support workforce readiness.
• Maintain and update employee files and HR records with a strong focus on accuracy, confidentiality, and organization.
• Perform general office duties such as copying, scanning, filing, data entry, and mail distribution.
• Help manage calendars, schedule appointments, and coordinate meetings for HR and office leadership as needed.
• Support HR communications by posting notices, sending reminders, and following up with employees on missing or incomplete documentation.
• Prioritize and manage multiple tasks and interruptions while maintaining attention to detail and meeting deadlines.
• Handle sensitive employee information with discretion and maintain strict confidentiality in line with company policies and legal requirements.
• Follow established HR and office procedures and escalate issues to the HR Manager when appropriate.

Benefits

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401(k) with company match
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed