HQA Travel Training Partner - Cargo

Swissport International AG•Raleigh, NC

9h•Hybrid

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. The Training Travel Partner will serve as a creative and tactical member of the Training team. The Training Travel Partner will be responsible for partnering with subject matter experts (SMEs) across the TLE team to support the development of training materials and relevant learning content for multiple operational lines of business. Once developed, the Training Travel Partner will be responsible for traveling to help support and/or deliver training materials and content for any and/or all stations/locations dependent upon business need. The Training Travel Partner may also be responsible for serving as an OJT Trainer at specific stations/locations based on business needs and/or to ensure specific requirements are met.

Requirements

Ability to travel up to 75%, sometimes on short notice, to support job responsibilities.
Willingness to operate in hybrid environment, supporting local station needs when not traveling
Demonstrated experience creating engaging learning activities and compelling course content through development tools such as Articulate, Adobe Suite, Captivate, Microsoft Publisher, and/or Walk-me
Strong communication skills, both written & verbal
Experience using Microsoft Suite of Applications
Experience using web conferencing tools.
Manage time and priorities to meet deliverables.
Ability to work in a fast-paced environment.
Ability to pass security clearance and possess a valid driver's license.
Strong communications skills and ability to influence without authority to achieve a common goal.
Strong situational awareness with the ability to solve for complex challenges.
Customer Service oriented
Flexibility to work various shifts to accommodate training demands during off peak hours.
Ability to work in a fast-paced, challenging and changing environment.
Ability to create and delivery dynamic presentations, slide decks and training materials.
Maintain Aviation/logistics industry and SPI regulatory training certifications required to serve as a trainer for designated functions.
3-5 years’ work experience
Customer service experience
Minimum 3 years of industry experience – Ground Handling, Cargo, and / or Fueling operations.
Minimum 1 year of experience serving as classroom instructor or 2 years serving as On-the-Job (OJT) Training or Coaching experience.
High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.

Nice To Haves

Exposure to the aviation services required and expertise in line of business strongly preferred
Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
Subject matter expertise within a minimum of disciplines within Aviation Services

Responsibilities

Transform business priorities into learning solutions by delivering relevant content to meet training objectives.
Design and develop detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials.
Deliver and facilitate initial and recurrent training in accordance with global and local standards.
Apply rapid learning development techniques.
Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
Partner with Learning Technology & Compliance Manager to publish learning materials.
Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Manager, local HR and Operations team(s).
Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance.
Training generalist for all lines of business and specialist for designated functional training.
Responsible for the New Hire tracking process to ensure a smooth transition to the operations.
Manage on the job coaching program for designated area / functions and serves as tier one support for local certified coaches.
Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated area & functions.
May be responsible for TLE projects and project management based on business and stations/locations need.
Perform other duties as assigned.