On-site HPC Technical Consultant ORNL, Onsite, Oakridge, TN

Hewlett Packard Enterprise • All, TN

10d • Onsite

About The Position

This role is for an on-site team conducting routine repairs and maintenance on HPE's supercomputers. It is an early career opportunity with training provided. US Citizenship is required. Daily on-site work is required at the Oakridge, TN facility. The working hours are Monday to Friday, 8 am to 5 pm or 7 am to 4 pm.

Requirements

• US Citizenship required
• Onsite daily work required at the Oakridge, TN facility
• Strong mechanical aptitude
• Familiarity with hand tools
• Experience with computer hardware and datacenters preferred
• Bachelors Degree preferred or Associates Degree
• Some college work preferred
• 2-4 years’ experience a plus

Responsibilities

• Monitoring and maintaining system health on HPC systems – compute, network, and storage.
• Troubleshooting and repairing hardware issues.
• Interacting with the ticket system to document actions taken and pass tickets to the next step.
• Creating, monitoring, and closing all support tickets.
• Reviewing tickets for hardware actions needed and claiming them for action.
• Tracking and documenting hardware repairs, as well as opening, tracking, and closing part cases and returning replaced parts.
• Performing hardware actions, such as component replacement from spares.
• Operating hand tools and low-power tools (e.g., battery-powered screwdriver).
• Selecting proper tools and maintaining them in an organized way on site.
• Lifting and moving parts and equipment up to 50 lbs individually and up to 75 lbs with another person.
• Occasionally operating a pallet jack to move inventory within the site (for equipment without an operator's license requirement).
• Maintaining the on-call schedule to support 365 24x7x2/4 contracts.
• Assisting with hardware and system installation activities in new systems.
• Completing training on specialized compute hardware, network, and storage components.
• Reading system documentation and diagrams to identify specified components within systems.
• Collaborating with team members using face-to-face, phone, and online communication including email, Teams, and Slack.
• Occasionally assisting with system installation activities.
• Interfacing with the parts inventory manager if applicable.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion culture that celebrates individual uniqueness.
• Flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree