HPC Technical Account Manager

NVIDIA•Us, CA

6d•Onsite

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly.

Requirements

8+ years in providing in-depth customer support and debugging for hardware and software products.
BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
Superb communication and presentation/oral skills
Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Nice To Haves

Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
Experience as a developer and/or support escalation team member for large enterprise customers or service providers.
Scripting in Python, bash, Ansible, yaml, etc…
Background with developing or debugging AI and data analytics software.

Responsibilities

Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
Own and resolve customer issues during installation, operation, maintenance or product application.
Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.