HPC Program Coordinator, Mass Save RTS Program

Abode Energy Management • Concord, MA

18d • $65,000 - $75,000 • Hybrid

About The Position

Abode manages the residential portion of the Mass Save® program, helping ensure efficient operations and consistent contractor compliance with program standards. The Program Coordinator supports the HPC Account Management team by serving as a key point of contact for contractors, customers, and internal staff. The role provides guidance on program requirements and helps maintain clear, responsive communication across stakeholders. This position works directly with Home Performance Contractors to help ensure projects are processed correctly and contractors remain compliant with program rules and guidelines. This is an excellent opportunity for someone eager to apply strong communication, analytical, and project management skills to advance decarbonization efforts.

Requirements

• Bachelor’s degree or 4+ years of relevant experience
• Interest in sustainability, building science, or climate work
• Experience in a fast-paced office environment in project management or communications
• Strong proficiency with Microsoft tools and comfort learning new software
• Strong written and verbal communication skills
• Calm, steady approach to working with people from a wide range of backgrounds and needs
• Adaptable, collaborative team player with a positive attitude
• Self-starter who can manage competing priorities and changing schedules effectively

Nice To Haves

• Mass Save experience and knowledge (highly preferred)
• Heat pump knowledge
• Experience training or educating others
• Experience with customer relationship management software such as Salesforce
• Fluency in Spanish or Portuguese

Responsibilities

• Manage and respond to customer and contractor inquiries by email and phone
• Create, maintain, and resolve customer and contractor cases/issues
• Maintain response-time standards and document resolutions
• Support contractor compliance
• Process annual participation agreements and confirm compliance
• Review contractor certifications regularly and follow up on renewals
• Update and maintain relevant databases and resources
• Track Advisor and Crew Lead information for software access
• Review and approve Marketing pieces submitted by HPCs.
• Provide administrative and documentation support to program staff
• Collaborate daily with the program team and stakeholders
• Help develop program materials and collateral
• Prepare reports for internal and external stakeholders
• Track, summarize, and analyze KPIs and other program data
• Attend contractor-facing meetings as needed
• Support monthly reporting requirements
• Contribute to program improvement and growth
• Adapt to evolving program needs
• Work with stakeholders to improve program delivery
• Continue building technical and program knowledge
• Adapt to ongoing evolutions of program needs
• Innovate with stakeholders to improve program delivery
• Continue to grow in technical and program knowledge

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Matching 401(k)
• Fully paid Parental Leave
• Generous paid time off (~37 days a year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level