Housing Supervisor (SSVF)

Insight Housing•Berkeley, CA

1d•Hybrid

About The Position

Insight Housing has been providing a comprehensive range of housing, food, and support services for over 50 years to help individuals experiencing homelessness transition into stable and affordable housing. The organization serves seven counties in the Bay Area and is dedicated to its mission of ensuring everyone in the community has a home through supportive and sustainable housing solutions. The Veterans’ programs are specifically designed to assist very low-income, primarily homeless Veterans and Veteran families in exiting homelessness and maintaining permanent housing. Services include outreach, case management, housing placement, employment services, and assistance with VA and other benefits.

Requirements

Bachelor’s degree in Social Work, Human Services, Public Administration, Housing Studies, or a related field or equivalent combination of education and relevant professional experience.
Minimum of 3 years of experience in housing navigation, rapid rehousing, permanent supportive housing, or a related housing-focused program.
At least 1 year of experience supervising staff or serving in a lead/senior role with oversight responsibilities.
Demonstrated knowledge of housing placement processes, landlord engagement, and housing stabilization services.
Working knowledge of housing laws, including Fair Housing, tenant and landlord rights, and local housing regulations.
Experience maintaining accurate and compliant program documentation and data systems.
Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
Proficiency in basic data systems (e.g., HMIS, Excel, Google Sheets, or similar databases).
Valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and a Motor Vehicle Record (MVR) sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal and credit records clearance.
Must be able to obtain tuberculosis (TB) clearance.
Must be able to complete reference checks and employment verification.

Nice To Haves

Experience working with Veteran-serving programs, particularly SSVF or VA-funded services.
Familiarity with Temporary Financial Assistance (TFA) related to housing (rent, deposits, arrears).
Experience developing or managing landlord/property databases.
Knowledge of local rental markets and housing resources.
Prior experience conducting staff training or participant education sessions.
Experience preparing for audits, monitoring visits, or funder reviews.

Responsibilities

Supervise and support Housing Navigators in securing permanent housing for SSVF participants.
Ensure housing placement goals and timelines are met.
Review housing plans, housing search activities, and landlord engagement strategies.
Address barriers to housing placement and support staff with problem-solving strategies.
Maintain a detailed and up-to-date database of landlords, rental properties, and housing partners.
Ensure the database includes property location, owner/landlord contact information, unit details (size, rental amount, eligibility, availability), unique restrictions/benefits, and the number of Veterans housed at each property.
Use database data to support housing placement strategies, landlord relationship management, and reporting needs.
Ensure Housing Navigators consistently update and utilize the database.
Ensure housing documentation is accurate, complete, and compliant with SSVF requirements.
Conduct regular file reviews to maintain audit readiness.
Monitor adherence to fair housing laws and SSVF housing requirements.
Ensure all Housing Navigators are trained on housing laws, tenant and landlord rights, and fair housing requirements.
Coordinate or facilitate ongoing training for housing staff on housing regulations and best practices.
Support and help conduct trainings and informational sessions for participants on their housing rights and responsibilities.
Provide coaching, performance feedback, and professional development support to Housing Navigators.
Support onboarding and ongoing training of housing staff.
Promote consistent, high-quality housing navigation practices across the team.
Collaborate closely with Case Management and Enrollment teams to support coordinated service delivery.
Track housing outcomes and performance metrics.
Communicate housing performance, trends, and challenges to the SSVF Program Manager.