Housing Stability Case Manager - Temporary

Community of Hope•Washington, DC

1d•Hybrid

About The Position

Community of Hope is seeking a temporary, full-time Housing Stability Case Manager for its Short Term Family Housing Program. This role focuses on helping families secure and maintain stable housing, increase their self-sufficiency through income, benefits, and education, and strengthen overall family stability. The position is temporary with an anticipated end date of April 30th, 2027, and is located at Hope Apartments in Southeast, DC. The organization emphasizes a strengths-based, trauma-informed, diverse, and compassionate approach, advocating for equitable systems.

Requirements

Associate's degree or two years of college. In lieu of the education requirement, a minimum two years of experience with homeless services programs or provision of social services.
Minimum of two years of experience working in housing/homelessness or social services field.
Strong knowledge of community resources or ability to become knowledgeable required.
Strong interpersonal and organization skills.
Strong communication skills including verbal and writing.
Proven ability to submit timely, detailed and accurate case notes.

Nice To Haves

Bachelor’s degree.

Responsibilities

Works with families using a two-generation (whole family) approach to develop individual goal plans that are measurable and detailed with action steps.
Updates goal plans according to program contract guidelines and as needed, signed by client and case manager.
Meets with families on caseload to support implementation of their goal plans and follow-up in accordance with program contract guidelines and family needs.
Networks and coordinates with community resources, makes referrals as appropriate, and follows up to confirm and track families’ participation in housing, employment, medical care, substance abuse treatment, mental health treatment, training, etc.
Assists families with housing search process in collaboration with Housing Specialist.
Accompanies families to view units, advocates for families with landlords, and assists families with applications and other paperwork.
Conducts scheduled and unscheduled home visits and provides tenant education in accordance with program contract guidelines, and as needed.
Maintains regular communication in accordance with program contract guidelines with all families on caseload and documents progressive engagement efforts with difficult to engage families.
Works consistently within a housing-first framework, ensuring that services offered are strengths-based and client-centered.