Housing Services Representative

PathStone Corporation•Batavia, NY

About The Position

This position will work in conjunction with the Housing Choice Voucher Program to assist low income individuals and families to secure permanent affordable housing with the goal of an improved quality of life and self-sufficiency. The Housing Services Representative works directly with clients to certify their eligibility to the Housing Choice Voucher Program. This position will communicate with landlords, tenants, and other state agencies to ensure all steps of the program process are followed.

Requirements

High school diploma or equivalent required.
Minimum 2 years of experience with specific training in human services, housing programs, or customer service preferred.
Experience or familiarity with local, state, and federal service programs preferred.
Working knowledge of computers including Outlook, basic Excel, Word, Publisher, and PowerPoint required.
Communication skills including bilingual ability strongly desired.
Strong problem-solving skills to find effective solutions for a variety of issues.
Excellent customer service and interpersonal skills to interact with stakeholders.
Strong written and verbal communication skills which demonstrate the ability to interpret, clarify, and advise on program rules and regulations.
Attention to detail to ensure certifications are accurate and client issues and questions are adequately addressed.
Autonomy to make decisions regarding their own work and client related interactions.
Ability to follow prescribed steps/methods/procedures, understanding the need to make alterations based on the situation.
Must demonstrate ability to review and process information to determine what it means, how it fits together and how to respond to it.
Position requires automobile, driver’s license and insurance.

Nice To Haves

Associates degree or higher preferred.
Housing Choice Voucher Certification required within one year of employment (organization supported).
Non-profit experience desired.

Responsibilities

Work directly with participants to certify their eligibility to the Housing Choice Voucher Program.
Articulate and describe housing program guidelines and other available housing services.
Work with low-income populations including homeless, disabled, minority groups members, and single parents to assist with securing permanent affordable housing.
Insure program compliance of participants.
Understand and interpret Housing & Urban Development (HUD) regulations and NYS Homes and Community and Renewal (NYSHCR) policies.
Calculate appropriate incomes, assets, and deductions for participants based on HUD requirements and NYSCHR regulations.
Process recertifications and end of participation documents by expected deadlines.
Exercise confidentiality in all aspects of work.
Maintain overall caseload of 300-325 participants per month.
Provide resources and refer participants to financial counseling services when appropriate.
Work cooperatively with other agencies to ensure clients have access to needed services.
Work cooperatively with landlords to process payments, adjustments, communicate about non-payments, and lease violations.
Process repayment agreements for tenants.
Inform tenants of lease violations and repercussions.
Escalate participant and landlord issues to supervisor including termination decisions.
Maintain accurate files using the database management system (Empasis Elite).
Process required Enterprise Income Verification Reporting on a monthly basis per state requirements.
Prepare documents for informal hearings and reviews.
Responsible for maintaining all required records for the preparation of required monthly reports.
Represent PathStone at meetings, conferences and other relevant forums concerned with issues affecting the operation of housing services programs.
Other duties as assigned.