Housing Representative - Program Representative

Community Teamwork•Lowell, MA

10h•$26 - $27

About The Position

As part of the Leased Housing team, the Program Representative provides information and assistance to leased housing program participants and owners concerning eligibility and program requirements, the provision of services, and benefit administration. The position maintains a client caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing program through the delivery of professional and knowledgeable services to the community.

Requirements

HS or Equivalent
Familiarity with computers and data entry
Excellent organizational skills with the ability to manage on-going projects concurrently
Proficiency in math, Microsoft Office or similar technology
Sensitivity to the needs of diverse, low income populations.
Demonstrated ability to handle emotionally stressful situations and manage conflict
Ability to manage several tasks at once
Strong interpersonal, verbal, written, and negation skills
Effective customer service, interpersonal and communications skills both verbal and written
Ability to maintain confidentiality.
Ability to meet deadlines and work under pressure
Desire to work with low income, culturally diverse, and at-risk families and individuals

Nice To Haves

Prior related experience
Familiarity with housing regulations
Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
Associates degree

Responsibilities

Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
Screen client inquiries for eligibility
Check to ensure that appropriate changes are made to resolve client concerns: Re-certifications/Lease-ups Annual and interim income adjustments Changes in family composition/Change of address Move-outs/Transfers/Inspections
Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations
Explain program requirements, regulations and procedures to applicants, participants and owners
Uphold the values of CTI Equity, Integrity, Compassion
The duties listed above are representative of the work performed. Other related duties may be assigned.

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance-Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401K retirement account after 6 months of employment
Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve