Housing Services Rep I

Pennsylvania Housing Finance Agency•Norristown, PA

About The Position

This is an entry-level professional role with limited or no prior experience, designed to contribute to projects or programs. The role involves learning to apply professional concepts to resolve problems of limited scope and complexity under close supervision, while achieving day-to-day objectives. The position focuses on developmental assignments that are initially routine, requiring limited judgment and decision-making, and is geared towards self-development. The role requires theoretical knowledge gained through specific education and training.

Requirements

Bachelor of Science - Social Work
Relevant professional experience (1-3 years)

Responsibilities

Consult with the Manager of Housing Services, Agency staff including Development Officers, Financial Analysts, Technical Services Representatives and Housing Management Representatives, owners, management agents, site managers and service coordinators on supportive service issues, programs and procedures.
Work to integrate service enriched housing programs into multifamily development activities.
Review and evaluate PennHOMES and Low Income Housing Tax Credit applications to ensure the inclusion of high-quality supportive services programs.
Provide technical assistance that enables sponsors, owners, property managers, and site staff to assess the types of resident services needed and to develop service program plans responding to those needs.
Review plans for service enriched housing programs and consult with PennHOMES and Low Income Housing Tax Credit applicants to facilitate implementation of supportive service programs.
Instruct staff on PHFA expectations and reporting requirements.
Conduct in person site visits and review program reports to monitor and evaluate the delivery of services.
Make recommendations for resolving complicated issues and improving programs for residents.
Identify community resource providers and create opportunities for site staff to build relationships that strengthen resident access to and use of resources.
Promote PHFA supportive services programs with interested organizations.
Analyze and develop sources of new services as appropriate and broker relationships with property managers and site staff.
Facilitate training and professional development to improve services for residents and communication between property management and service providers.
Coordinate informational meetings and educational workshops; assist with development and implementation of the annual conference.
Be an integral part of the annual Multifamily Affordable Housing Conference. This includes promoting the event, assisting in the planning of sessions and other logistics, working at & attending the event, and other duties related to the conference as assigned.
Contribute information for inclusion in the supportive services monthly newsletter, Quick Connections, and when requested, informational brochures and program guides.
Make recommendations to improve the supportive service program.
Prepare program reports, analyzes information submitted from sites, and other documentation as required by the Manager of Housing Services.
Develop and maintain database, which reflects program activities and is responsive to divisional reporting and information needs.