Housing Services Program Assistant

Healthcare For the Homeless Inc•Baltimore, MD

1d•$18 - $21

About The Position

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.

Requirements

Associate's degree or higher, required.
Personal vehicle and valid Maryland driver’s license, required
Experience with bookkeeping and accounting processes
Proficiency with automated systems and willingness and ability to learn new software packages
Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
Ability to be flexible and work as part of an interdisciplinary team
Ability to work independently, with initiative and handle multiple priorities and tasks
Excellent customer service, with the ability to clearly communicate verbally and in writing
Ability to work in sensitive situations and maintain confidentiality
Capacity to tolerate frequent interruptions
Approaches change with a positive, open-minded attitude
Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Responsibilities

Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
Completes documentation and coordinates with various funders in the administration of rental subsidy payments
Research and resolves rent payment and other housing-related issues
Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates
Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
Performs other duties on an as-needed basis
Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations