Housing Senior Eligibility Worker (Grade 12)
About The Position
Under general supervision, performs clerical/public contact work of routine difficulty in eligibility application processing and verification in an office setting. This position has department specific responsibility. Responsible for case management of Housing Choice Vouchers, Public Housing, and Home Ownership files including Portability; conducts initial, annual and interim reviews for Housing Choice Voucher, Public Housing, HCV Homeownership and Portability; explains federal program regulations and lease obligations as well as Public Housing quality standards and housing assistance policies; verifies information received from clients such as family composition, citizenships status, age, identity, screens criminal backgrounds, reviews income limits and assets, allowances, Welfare (TANF/SNAP), child care, medical expenses and requests third party verifications for eligibility determinations; conducts mass briefings for Public Housing and HCV waiting list; receives and processes Family Self-Sufficiency client’s 30 day notices for any transfers and move outs; conducts Internal audit of clients files at interim and annual reexaminations; conducts housekeeping compliance inspections and follow up inspections when required for PH; briefs Family and owners on rights, privileges, obligations, and responsibilities in a courteous and professional manner; processes HCV leases and HAP contracts; refers clients to appropriate providers and FSS program; resolves complaints from clients/owners, and responds to client concerns in a timely manner; documents and submit the following reports to supervisor; monthly/hearing report, criminal report and complaints; works closely with Housing inspector to coordinate compliance inspections when needed and proceeds with necessary actions; files 14 day notices return receipts, paid work orders, and the copy of paid promissory notes from Finance department; files 6 month/annual inspection packets and vehicle registration from clerk; provides backup to the front office, when needed; schedules, collects client signatures and assist walk-Ins when required; issues reasonable accommodation requests when requested; represents the department at depositions, grievances and appeal hearings; compiles statistical data for reports; provides expertise to others as needed; regular and reliable attendance is required; performs other duties as assigned.
Requirements
- High School Diploma or GED equivalent
- Thirty semester hours of college course work
- Three years of experience as an interviewer/eligibility worker in a public program
- Section 8 Occupancy/Rent Calculation and Public Housing Manager Certification as required by HUD within one year of employment
- Must possess and maintain a valid Arizona driver’s license
- Requires successful completion of a background check
Nice To Haves
- Bilingual (English/Spanish) preferred
Responsibilities
- Case management of Housing Choice Vouchers, Public Housing, and Home Ownership files including Portability
- Conducts initial, annual and interim reviews for Housing Choice Voucher, Public Housing, HCV Homeownership and Portability
- Explains federal program regulations and lease obligations as well as Public Housing quality standards and housing assistance policies
- Verifies information received from clients such as family composition, citizenships status, age, identity, screens criminal backgrounds, reviews income limits and assets, allowances, Welfare (TANF/SNAP), child care, medical expenses and requests third party verifications for eligibility determinations
- Conducts mass briefings for Public Housing and HCV waiting list
- Receives and processes Family Self-Sufficiency client’s 30 day notices for any transfers and move outs
- Conducts Internal audit of clients files at interim and annual reexaminations
- Conducts housekeeping compliance inspections and follow up inspections when required for PH
- Briefs Family and owners on rights, privileges, obligations, and responsibilities in a courteous and professional manner
- Processes HCV leases and HAP contracts
- Refers clients to appropriate providers and FSS program
- Resolves complaints from clients/owners, and responds to client concerns in a timely manner
- Documents and submit the following reports to supervisor; monthly/hearing report, criminal report and complaints
- Works closely with Housing inspector to coordinate compliance inspections when needed and proceeds with necessary actions
- Files 14 day notices return receipts, paid work orders, and the copy of paid promissory notes from Finance department
- Files 6 month/annual inspection packets and vehicle registration from clerk
- Provides backup to the front office, when needed
- Schedules, collects client signatures and assist walk-Ins when required
- Issues reasonable accommodation requests when requested
- Represents the department at depositions, grievances and appeal hearings
- Compiles statistical data for reports
- Provides expertise to others as needed
- Regular and reliable attendance is required
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
