Housing Resource Coordinator

Evergreen Treatment Services • Seattle, WA

3d • Onsite

About The Position

The Housing Resource Coordinator role is part of the Housing team that supports ETS’ mission through housing navigation, resource coordination, landlord engagement, and collaboration with care teams to advance housing stability for clients. This role makes a critical difference at ETS by serving as a housing subject matter expert, building housing access pathways, and supporting care teams in achieving positive housing outcomes for clients.

Evergreen Treatment Services (ETS) has been transforming lives through innovative addiction and social services in Western Washington for over 50 years. ETS is committed to fostering a diverse and inclusive community and actively works towards racial equity, health equity, and community justice. The REACH Program, part of ETS, serves individuals experiencing homelessness and behavioral health conditions, aiming to improve their stability and quality of life. REACH's mission is to foster community health and safety through outreach, relationship, healing interventions, and systems advocacy for people who use drugs. Services include outreach-based care coordination, multidisciplinary clinical services, and support for accessing and maintaining housing, all based on harm reduction principles. REACH also incorporates a racial equity lens to dismantle systems of oppression and address historical trauma. The program aims to build a robust behavioral health response that diverts people from jail by rebuilding community and providing services for marginalized individuals to thrive.

REACH offers a range of services from survival support to linkages with housing, legal assistance, healthcare, entitlements, and treatment for substance use disorders and mental health conditions. The REACH team is passionate about creating a hospitable and welcoming environment and providing tailored services. They value diversity of lived experience, racial equity, social justice, hard work, creativity, and a good sense of humor. Individuals impacted by the criminal legal system are encouraged to apply.

Requirements

• High school diploma or equivalent required
• Two years of prior work experience in work related to outreach or social work.
• Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner?
• Ability to set boundaries, resolve conflict and de-escalate issues?
• Must be able to pass a Washington State Patrol criminal background check?
• Strong interpersonal skills and verbal/ written communication skills.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.?
• Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.
• Knowledge of housing resources, housing programs, and barriers impacting individuals experiencing homelessness or housing instability.
• Ability to assess, prioritize, and coordinate responses to housing-related support needs in collaboration with care teams and external partners.
• Ability to develop and maintain effective working relationships with landlords, property managers, housing providers, and community partners.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus.
• Valid Driver’s License and acceptable driving record would be required (if using a program vehicle).

Nice To Haves

• Bachelor’s degree with coursework in the social service field preferred.
• Familiarity with services for individuals experiencing homelessness highly desirable.
• Possible use of a program vehicle

Responsibilities

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• Develop and maintain a portfolio of permanent and temporary housing opportunities for REACH clients.
• Build and maintain partnerships with landlords, property managers, housing providers, motels, and referral partners.
• Coordinate access to housing resources and support housing placement and retention efforts.
• Maintain current knowledge of landlord-tenant issues, housing eligibility requirements, and local housing resources.
• Assess, prioritize, and coordinate responses to time-sensitive housing placement needs with internal and external partners.
• Coordinate housing-related financial processes, including invoices, payment requests, receipts, and supporting documentation.
• Support implementation of housing prioritization processes, resource allocation, and access pathways.
• Provide administrative and coordination support to case managers as needed to facilitate client housing placement and service delivery.
• Maintain organized and up-to-date housing resource information, application materials, and related program documentation.
• Provide communication and coordination support to case managers, housing providers, and external partners.
• Serve as a point person for contract reporting, data tracking, and compliance-related activities.
• Complete documentation and maintain records in accordance with agency, contract, state, and federal requirements.
• Ensure services and activities are delivered consistently with ETS/REACH program policies and procedures.
• Attend and participate in REACH team meetings, partner meetings, and other required organizational meetings.
• Contribute to collaborative problem-solving and ongoing program coordination efforts with internal and external stakeholders.
• Build the housing knowledge and capacity of care teams through training, coaching, and ongoing, consultation on housing resources, systems, and best practices.
• Local travel on behalf of the Agency is a job requirement.
• Additional duties as assigned.

Benefits

• Medical and Dental benefits, as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).
• Mental health leave (12 days/year, access at 30 days).
• Holidays (12 days/year) and one Floating Holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED