Housing Resource Associate (Bilingual)

Way Finders•Springfield, MA

5d•$20 - $23•Onsite

About The Position

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Housing Resource Associate. The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders’ mission and core values of respect and community support. Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $19.50 and $22.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled. This role will be performed fully onsite.

Requirements

2 years’ experience in office reception, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute
Bilingual (English/Spanish) verbal and written skills required
Demonstrated ability to communicate clearly and effectively, both verbally and in writing
Demonstrated ability in Microsoft Office, and comfort learning new technologies
Ability to organize and prioritize effectively in a fast-paced environment
Excellent problem-solving and networking skills

Nice To Haves

Preference for experience in human or community services
Knowledge of community resources is a plus

Responsibilities

Provide exceptional, friendly, and helpful service to all callers, clients, and visitors
Educate consumers about the organization’s programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary
Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options
Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to “real time” data entry into internal system
Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies
Maintain adequate supply of up-to-date program materials and forms in reception and resource areas
Manage, organize, and update information in all required databases and software applications
Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary
Work collaboratively to plan and prepare workshops for tenants and landlords
Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders
Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports
Proactively identify and inform the program managers of any issues that may adversely affect the department or organization