Housing Representative - Program Representative

Community Teamwork•Lowell, MA

40d•$26 - $27•Onsite

About The Position

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. As part of the Leased Housing team, the Housing Representative - Program Representative provides information and assistance to leased housing program participants with regards to eligibility and program requirements. ~If you have worked in customer service in fast paced environments that requires good time management skills, then this job is for you! ~If you have worked in banking, rental assistance or leased housing, at a front desk or performing quality and compliance work that requires strong attention to detail, this job is for you! Training will be provided to candidates that have the willingness to learn and make a difference in peoples lives.

Requirements

High School Diploma or Equivalent
Excellent customer service and communication skills
Strong organizational skills, timeliness and accuracy
Good attention to detail
Strong sense of urgency and time management skills
Ability to multitask efficiently
Familiarity with computers and data entry
Desire to work with low income, culturally diverse, and at-risk families and individuals
Ability to maintain confidentiality
Ability to meet deadlines and work under pressure

Nice To Haves

Prior related experience preferred
Bi-lingual skills (English/Spanish or English/Khmer) preferred
Familiarity with housing regulations is a plus

Responsibilities

Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
Screen client inquiries for eligibility
Check to ensure that appropriate changes are made to resolve client concerns: Re-certifications/Lease-ups Annual and interim income adjustments Changes in family composition/Change of address Move-outs/Transfers/Inspections
Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations
Explain program requirements, regulations and procedures to applicants, participants and owners

Benefits

Starting Hourly Pay range: $25.75 - $26.55
Casual work environment
4 weeks of Paid Time Off
Medical, Dental, and Vision insurance
Paid Life Insurance
Tuition reimbursement
12 paid holidays (includes one floating holiday)
Paid sick leave
Career advancement and professional development
5% contribution to your 401K retirement plan after 6 months of employment - whether you participate on your own or not
Great coworkers and a great mission with an outstanding Community Action Agency
37.5 hour work week but paid for 40 hours - schedule: M-F 9:00am-5:00pm in our downtown Lowell office