Housing Program Supervisor

TRANSITION PROJECTS INC•Portland, OR

9d•$31 - $31•Onsite

About The Position

This is a full-time, exempt, non-represented position located at the Macadam Office. The Housing Program Supervisor will assist in the oversight of case management services and programming, ensuring consistency with Transition Projects' mission, values, policies, and procedures. The role involves active participation in the planning, delivery, and evaluation of services, and functioning as the operational supervisor of day-to-day activities. This position is responsible for performing standard case management duties, providing housing case management services to individuals experiencing homelessness or housing instability, and carrying a small caseload when necessary. The supervisor will also provide leadership, support, and positive role modeling for case management staff, performing all functions of various case management roles. Additionally, the supervisor will facilitate staff meetings, coordinate coverage for absent team members, assist in developing on-the-job training, support staff in following policies, and contribute to program design and evaluation. The role includes conducting monthly check-ins with staff, monthly site visits, and functioning as the operational supervisor in the absence of the manager and director, including during extended absences or vacancies. The supervisor will also contribute to staff selection and performance evaluations, including appraisals, improvement plans, and disciplinary actions. Other duties as assigned.

Requirements

Bachelor’s degree + 2 years of experience in social services (at least 1 year supervisor preferred) OR 3 years of experience in social services (at least 1 supervisor preferred) required.
Demonstrated ability to train, lead, and provide support to colleagues.
Demonstrated ability to be an effective problem solver.
Demonstrated ability to interact with other agencies in developing and providing services to participants; including ability to advocate on behalf of participants for services with other agencies.
Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
Ability to provide mediation between agencies, participants, and property and building managers.
Up-to-date familiarity of community resources and services available to assist the homeless.
Demonstrated knowledge of domestic violence and sexual assault issues and resources.
Demonstrated knowledge of services available to assist the homeless.
Demonstrated knowledge of services available to assist veterans.
Demonstrated ability to work as part of a team in the delivery of services to participants.
Computer literacy.
Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
Demonstrated ability to maintain accurate and comprehensive participant files.
Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Assist in the oversight of case management services and programming.
Participate actively in the planning, delivery, and evaluation of services.
Function as the operational supervisor of day-to-day activities.
Perform standard case management duties by assisting in the development and implementation of individual goals and objectives.
Provide housing case management services to people experiencing homelessness and housing instability.
Carry a small caseload as needed.
Provide leadership, support, and positive role modeling for case management staff.
Perform all of the functions of case management positions (access, residential, SSVF, and retention).
Facilitate staff and team meetings in the absence of the manager.
Coordinate and provide coverage for team members when they are absent.
Assist in developing and implementing on-the-job training and guidance for case management staff.
Provide support and assist staff in following policies and procedures.
Assist with program design, implementation, and evaluation to increase access to and efficiency of case management services.
Conduct monthly check-ins with staff.
Conduct monthly site visits.
Function as the managing supervisor of operations and staff in absence of manager and director, including extended absence and position vacancy.
Contribute to the selection of staff during the hiring process.
Contribute to the performance evaluation of staff, including contributing to performance appraisals, performance improvement plans, and disciplinary action.
Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter.
Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter.
Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
Attend agency and program staff meetings.
Perform CPR for fifteen minutes continuously.