Housing Program Specialist

REAL Services Inc•South Bend, IN

1d•$20 - $22•Onsite

About The Position

This full-time position supports the effective delivery of housing assistance programs through a range of programmatic and operational responsibilities. The role serves as a key point of coordination for clients and collaborates closely with program staff to ensure efficient service delivery and compliance with program requirements.

Requirements

High school diploma or GED required.
Experience in data entry, Microsoft office and other tracking systems.
Knowledge of basic computer applications (Microsoft Office).
Attention to detail and organized.
Excellent communication skills (both verbally and in writing).
Comfortable with public speaking.
Successful candidate must submit to a pre-employment drug screening, limited criminal history check, driver check and National Sex Offender Registry check, SAM and OIG exclusion screenings.
Must pass and maintain compliance with the agency’s background check policy.
Proof of educational credentials is required at employment.
Valid driver's license and a dependable vehicle required.
Must meet the Agency’s required car insurance coverage level at employment and maintain it throughout the duration of employment (Liability Coverage: $100,000/$300,000/$100,000).
Password protected internet access of good quality to perform the essential duties.

Nice To Haves

Bilingual capabilities a plus.

Responsibilities

Serve as primary point of contact for clients, visitors, and callers seeking housing program information and assistance.
Support housing programs by coordinating day-to-day program activities to ensure efficient and effective service delivery.
Manage the intake process for the Weatherization Program, including screening applicants for eligibility, collecting required information, ensuring timely process and uploading information in the Client Management System.
Conduct community outreach to recruit eligible applicants, promote program awareness, and build relationships with community partners and stakeholders.
Review, maintain, and update client files to ensure compliance with program requirements.
Ensure client records are current and properly documented in accordance with confidentiality and record-retention standards.
Community program guidelines, eligibility criteria, and next steps clearly and professionally to all clients.
Collaborate with program staff to support program goals.
May provide services and support across multiple programs and/or projects, adapting to organizational priorities while maintaining the core functions as described.
Other duties may be assigned and/or requested from time to time in fulfillment of the agency’s mission.
Managing the intake process for the Weatherization program, including client eligibility screening, application processing, and ongoing documentation tracking.
Ensuring accuracy, completeness, and timeliness of program records while supporting compliance with program guidelines.
Coordinating with program staff to facilitate efficient workflows.
Assisting clients throughout the intake process.
Maintaining organized data to support reporting, monitoring, and overall program effectiveness.