Greenville Together Housing Program Manager

United Way Worldwide • Greenville, SC

7d

About The Position

The Housing Program Manager provides day-to-day leadership for Greenville Together's Housing Surge 2.0 operations, overseeing Rapid Exit, Shelter to Home, and Street-to-Home programming. This role supervises Community Navigators, coordinates housing placements with the Systemwide Housing Navigator, manages workflow and prioritization, and ensures performance expectations are met. The Program Manager balances frontline operational leadership with system-level coordination and accountability.

Requirements

• 5+ years of experience in homeless services, housing programs, rapid rehousing, or crisis response initiatives.
• Demonstrated supervisory and team leadership experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead in a dynamic, evolving system environment.

Nice To Haves

• 2+ years of experience supervising staff or leading program operations strongly preferred.
• Bachelor's degree in social work, public administration, nonprofit management, or a related field preferred; Master's degree a plus. Equivalent leadership experience in housing or crisis-response programs may substitute for formal education.

Responsibilities

• Oversee daily operations for Rapid Exit, Shelter to Home, and Street to Home.
• Manage referrals, prioritization, and case assignments across the team.
• Ensure alignment between outreach, shelters, and housing navigation efforts.
• Monitor workflow efficiency and troubleshoot operational barriers.
• Provide direct supervision, coaching, and performance feedback to Community Navigators.
• Establish clear expectations, practice standards, and accountability structures.
• Support staff working in high-acuity, field-based environments.
• Coordinate closely with the Systemwide Housing Navigator to ensure unit readiness and placement flow.
• Track placements, retention, and program outputs against established targets.
• Prepare summaries and updates for Greenville Together leadership and partners.
• Support continuous improvement efforts across the Housing Surge model.
• Collaborate with shelter partners, outreach teams, and service providers.
• Participate in system meetings, surge planning, and cross-agency coordination.
• Escalate complex participant, landlord, or system issues as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees