Housing Navigator (SSVF)

Insight Housing•San Francisco, CA

5d•$28 - $30•Hybrid

About The Position

Insight Housing has been providing a comprehensive range of housing, food, and support services for over 50 years to help individuals experiencing homelessness transition into safe and affordable homes. The Roads Home program, part of Insight Housing, assists low-income Veteran families experiencing homelessness by providing street outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and help in obtaining VA and other benefits. The program focuses on developing action plans with participants to improve their health and wellness. The Housing Navigator plays a crucial role in supporting the Roads Home Program by engaging with landlords, fostering retention, and collaborating with other housing agencies. This position serves as the primary liaison between landlords, property managers, the Roads Home program, and clients. The Housing Navigator acts as a housing advocate for Veteran households, negotiating housing options, and providing support through tenant rights education and life skill trainings to ensure compliance with housing rules.

Requirements

High school required.
Ability to complete CPR/First Aid Training.
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS).
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
Frequent driving required.
A valid California driver license.
Reliable personal vehicle.
Current personal auto insurance as required by law.
An MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.

Nice To Haves

Bachelor’s degree in Social Services or related field a plus.
1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
1 year experience in real estate, property management or housing support, preferred.
Relevant internship and volunteer experience will be considered.
Prior Customer service experience and administrative experience will be considered.
Experience with Homeless Management Information System (HMIS) a plus.

Responsibilities

Identify and provide program participants with housing resources needed to reach their permanent housing goals.
In partnership with the Housing Services Manager, develop partnerships with property managers and landlords in counties that Roads Homes serves and maintain a database of landlords and available properties.
Match landlord qualifications with client needs.
Monitor the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.
Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.
Assist with the client intake process and initial assessment.
Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants’ direct lease contracts.
Perform or arrange housing inspections prior to move-in.
Maintain a database of all clients housed including date and location of permanent housing.
Conduct regular home visits to clients who are housed.
Ensure that all regulatory agreements, contracts, and fair housing laws are adhered to as they relate to housing.
Provide individual and group education regarding housing retention, tenancy skills, and financial assistance and management.
Coordinate eviction prevention services and follow up with landlords.
In partnership with the Case Manager, assist clients in meeting basic needs for food, shelter, medical /mental health care, ID’s, etc., as needed.
Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
Drive your own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
Attend and participate in all meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.