Housing Monitor (7604)

THE SALVATION ARMY•Fayetteville, NC

6d•$15 - $0•Onsite

About The Position

We are seeking a reliable, attentive, and compassionate Housing Monitor for our Shelter to join our team. In this role, you will help maintain a safe, welcoming, and supportive environment for our residents and guests. You will oversee daily facility activities, assist residents, handle check-in procedures, and ensure shelter rules and safety standards are followed.

Requirements

High school diploma or G.E.D.
One year of prior experience performing security or social services work in a shelter or similar environment.
Ability to meet attendance requirements.
Ability to read, write, and communicate in the English language effectively.
Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
Ability to communicate effectively with clients to control, lead, and motivate behavior.
Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
Ability to work independently with limited supervision while enforcing established policies and procedures.
Ability to present a positive and professional image of The Salvation Army.
Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
Knowledge of general office procedures and practices.
Knowledge of basic record-keeping practices and procedures.

Nice To Haves

Valid State Driver’s License

Responsibilities

Assists residents staying in the Shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift, ensuring safety, security, and compliance with house rules; maintains accurate and complete records and logs containing pertinent information and ensures that the facility is maintained in a neat and proper order.
Answers the telephone and, in a professional manner, responds to questions regarding the shelter operations.
Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
Records statistics as instructed.
Provides information and referrals to appropriate community agencies.
Updates client files as needed and obtains the client's signature on forms as well as house rules and regulations.
Supervises, prepares, and distributes meal and shower tickets; assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.
Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).
Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures areas inappropriate for client entry.
Conducts hourly checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
Calmly responds to emergencies and initiates appropriate actions in accordance with established policies and procedures.