Housing Manager

Benevolent Family Services LLC•Hampton, VA

About The Position

The Housing Manager plays a critical role in supporting individuals receiving behavioral health and supportive services by ensuring a safe, structured, and therapeutic residential environment. This position oversees daily housing operations, coordinates services across departments, and ensures compliance with agency policies, safety standards, and regulatory requirements. This role includes management and coordination of transportation services to ensure residents attend required appointments, services, and program activities. The Housing Manager may also be required to drive residents or travel between housing locations, including occasional travel to Richmond, VA.

Requirements

High school diploma or GED required
One to two years of relevant experience (including military or self-employment)
Strong written and verbal communication skills
Demonstrated ability to manage conflict and maintain professional boundaries
Strong organizational and documentation skills
Ability to work respectfully and non-judgmentally with diverse populations
Ability to work independently and under pressure in a residential setting
Valid driver’s license and reliable transportation required
Ability to pass background screening and drug testing
Ability to stand or sit for extended periods
Ability to walk, climb stairs, and perform moderate physical activity
Ability to lift, push, pull, bend, kneel, and stoop as needed
Ability to work in high-acuity or high-stress situations

Nice To Haves

Prior experience in behavioral health, residential programs, or work with offenders and/or at-risk populations preferred

Responsibilities

Coordinate resident intake and discharge processes in collaboration with external referral sources and clinical staff
Ensure completion of intake documentation prior to resident arrival
Distribute initial hygiene and food kits upon admission, as appropriate
Document resident belongings at move-in and move-out
Monitor resident activities, visitors, and access to the residence
Provide direct, non-clinical physical support to residents with daily living and household tasks
Conduct room and facility searches in accordance with agency policy and applicable guidelines
Coordinate and manage transportation for residents
Schedule transportation services, assign drivers or vendors, and track resident trips
Ensure residents arrive at appointments on time and in compliance with program requirements
Drive residents or travel between housing locations as needed, including occasional travel to Richmond, VA
Communicate transportation needs and issues with clinical, housing, and leadership teams
Manage and maintain staff schedules across all housing locations
Collaborate with Transportation, Clinical, and Center-Based Service teams to ensure residents remain actively engaged in authorized services and treatment
Participate in housing, interdisciplinary, and team meetings as required
Conduct regular inspections of bedrooms and common areas to ensure cleanliness, safety, and maintenance standards are met
Maintain access control, including lock codes and security documentation
Conduct weekly fire drills and maintain required fire safety logs
Monitor residents, guests, and staff for compliance with program rules and safety expectations
Conduct drug and alcohol testing and maintain accurate records as required
Identify, document, and report incidents, rule violations, and safety concerns in a timely manner
Submit incident reports to the Clinical Director per established timelines
Escalate concerns to leadership or emergency personnel when clinically or operationally indicated
Manage resident incentive programs in accordance with program guidelines
Oversee eviction processes, including required documentation and coordination
Maintain and update “Do Not Return” lists
Track, inventory, and order hygiene, food, and cleaning supplies on a weekly basis
Complete accurate and timely documentation in compliance with agency standards
Perform additional duties as assigned to support program operations