Housing Management Coordinator

Home Group • Sunderland, MA

7h • Onsite

About The Position

This is a great opportunity to join our team. As our Housing Lead, you’ll focus on tenancy support for our customers who are experiencing mental health and homelessness, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Requirements

• Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign ups.
• Engage difficult to move on customers in a person-centred way that delivers on outcomes.

Responsibilities

• Making sure that our customers rooms are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Benefits

• Health Cash Plan
• 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy)
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7%25 and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed