Housing Inspector

HOM•Phoenix, AZ

5d•Hybrid

About The Position

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new landlords and property owners through the financial benefits of our programs, or advocating among local leaders for increased funding and supportive services, our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing. Honored as a Top 100 Companies to Work for in Arizona, HOM provides opportunities to make an impact, alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM. The Housing Inspector is responsible for completing residential housing inspections for units receiving assistance through HOM, Inc. and partner housing agencies. This position ensures units meet applicable HUD inspection requirements, program standards, and internal compliance expectations. The Housing Inspector plays an important role in supporting safe, decent, and affordable housing opportunities for program participants by identifying inspection concerns, documenting results, communicating required repairs, and supporting timely resolution of inspection-related housing issues. The Housing Inspector is a full-time, non-exempt position that combines field-based and on-site work responsibilities. This role regularly conducts inspections and home visits throughout the community while also completing documentation, reporting, scheduling, and other administrative duties from a HOM office location.

Requirements

Strong attention to detail and accuracy when reviewing information, documenting findings, entering data, maintaining records, and preparing reports or correspondence.
Ability to observe and assess property conditions, identify concerns, and apply established standards, procedures, and program requirements.
Strong organizational skills with the ability to manage schedules, documentation, follow-up tasks, deadlines, and competing priorities.
Ability to work independently in the field while maintaining strong communication, accountability, and follow-through.
Demonstrated communication skills with the ability to explain information, expectations, timelines, and next steps clearly and professionally.
Strong interpersonal skills with the ability to work effectively with landlords, tenants, program participants, team members, community partners, and contracted agencies.
Ability to remain professional, calm, and solution-focused when addressing difficult conversations, competing needs, or time-sensitive concerns.
Ability to think critically, problem solve, adapt to unexpected challenges, and use sound judgment within established policies and procedures.
Strong sense of ownership over assigned work, documentation, communication, follow-through, and outcomes.
Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Outlook, Word, Excel, and related platforms.
Ability to learn and use housing software, inspection software, electronic records systems, and other technology platforms required for the role.
Must pass a background check consistent with role responsibilities and compliance requirements.
Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
Current Arizona Driver’s License with a clean three-year driving record.
Current automobile insurance.
Ability to travel locally to complete field-based inspections, home visits, and related duties.
Ability to safely operate a company vehicle and comply with HOM vehicle use expectations.
Ability to perform duties in residential housing environments, including walking units, using stairs, visually inspecting interior and exterior areas, and documenting property conditions.
Ability to lift up to 30 lbs. as part of regular job duties.
Flexibility to support additional duties as assigned.
High School Diploma or GED equivalent required.
Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.
HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies.
HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at [email protected].

Nice To Haves

An associate or bachelor’s degree preferred.
Industry certification for HQS, NSPIRE, UPCS, or other HUD inspection standards preferred, or ability to obtain required certification within 90 days of hire.
Minimum of (1) one year of experience performing housing inspections, or (3) three years of experience in residential property maintenance, property management, housing programs, construction, code compliance, or an equivalent combination of relevant experience strongly preferred.
Experience working with HUD-funded housing programs, Housing Choice Voucher programs, Permanent Supportive Housing, Rapid Rehousing, or other rental assistance programs preferred.

Responsibilities

Perform initial, annual, special, move-out, re-inspection, and other required inspections of residential dwelling units in accordance with HUD inspection requirements, and applicable program standards.
Evaluate dwelling units for health, safety, habitability, and compliance concerns.
Document inspection findings accurately and thoroughly through required housing software, inspection reports, photos, letters, and related records.
Explain inspection results, repair requirements, deadlines, and potential consequences of failed inspections to landlords and tenants.
Support compliance with program requirements related to failed inspections, abatements, damage claims, vacancy loss, and program termination processes.
Maintain inspection photos, notes, reports, and documentation in the appropriate housing software system.
Coordinate inspection and re-inspection appointments with landlords, tenants, Housing Specialists, Real Estate Agents, Contracted Agencies, and other partners.
Maintain consistent and professional communication with landlords, tenants, participants, team members, and community partners by phone, email, and in person.
Provide education to landlords, property owners, and community partners regarding inspection expectations, and housing quality requirements.
Partner with Housing Specialists and program staff to support housing stability when inspection concerns impact participants.
Perform periodic home visits for new program participants in supportive housing programs, as assigned.
Communicate home visit results to Housing Specialists through the required reporting process.
Explain damage claim and vacancy loss procedures to landlords participating in supportive housing programs.
Support landlord relationships by providing clear information, timely follow-up, and professional service.
Utilize housing software through desktop and/or mobile access to enter inspection data, generate inspection reports, issue letters, and maintain required documentation.
Maintain accurate records of inspection activity, communication, follow-up actions, and program-related documentation.
Operate and maintain a company vehicle, including routine care, cleanliness, and reporting of maintenance needs.
Maintain a clean driving record free of serious traffic violations or preventable accidents.