Housing Focused Shelter Worker (Strathcona Shelter)

The Mustard SEED Society•Edmonton, AB

5h•Onsite

About The Position

The Housing Focused Shelter Worker will provide housing support to shelter guests by connecting them with internal and external resources to divert them as soon as possible from the shelter and ensure they are sustainably housed. A Housing Focused Shelter Worker is on the front line and responds to participants’ needs on an ongoing basis. The Housing Focused Shelter Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood.

Requirements

1 year of experience working with a marginalized population
Experience working within the culture of the inner city and or with the less fortunate
A demonstrated passion to be involved in ending homelessness in Alberta is essential
Follow organizational protocols of front-line programs to completion
Able to multi-task and demonstrate organizational skills with shifting priorities
Strong communication (written and verbal) and conflict resolution skills
A self-starter with the ability to work in a cross-functional team
Strong desire to work with a marginalized and vulnerable population
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

Nice To Haves

Experience in case management and advocacy is considered an asset
Experience working in a volunteer-based organization is considered an asset
Customer service experience an asset

Responsibilities

Provide excellent service that promotes dignity, kindness, and equity for all as the first point of contact for participants seeking support.
Respond quickly to individuals in crisis, both inside and outside the building, including physical or mental health concerns, anger and aggression, and interpersonal crises. This involves identifying the crisis, minimizing harm, using de-escalation skills, and assisting the individual to explore healthy alternative options.
Use case management tools to help shelter or drop-in participants work on short-term and long-term goals in relation to housing.
Enforce shelter rules, expectations, and suspensions with participants when necessary.
Engage in conflict resolution and lead discussions to foster reconciliation.
Provide support to community members seeking shelter by addressing basic needs.
Assist with daily meal programs.
Assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter.
Ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, operating the locker room, conducting security checks, and supervising shelter activities.
Model healthy relationships with community participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.
Be a supportive and proactive member of the team, including volunteers and other visitors.
Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor.
Collect data and maintain accurate client records in CCMS using FDARP.
Submit incident reports when necessary.
Respect proper boundaries with participants.
Provide and maintain a safe, clean environment for respite, for adult community participants.
Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants.
Through a person-centered approach, encourage community participants to seek resources and services that support them in achieving their goals.
Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.