Housing Focused Case Manager - Gail Miller Resource Center

The Road Home•Salt Lake City, UT

4d•Onsite

About The Position

The Road Home, a non-profit social services agency with over 100 years of experience in ending homelessness, is seeking a compassionate and empathetic Housing Focused Case Manager for the Gail Miller Resource Center. This role involves providing trauma-informed, guest-driven case management services to individuals experiencing homelessness, with the primary goal of helping them achieve stable housing solutions quickly and efficiently. The Case Manager will engage with individuals in Resource Centers, connect them with community resources, and work with the shelter team to identify and address common barriers to housing on a shelter-wide scale. This is an in-person position.

Requirements

Applicants must be authorized to work for ANY employer in the U.S.
Ability to move 25 pounds
Ability to stand and walk for at least an hour at a time
Ability and license to drive a vehicle

Nice To Haves

Experience working with diverse and vulnerable populations is preferred.
Lived, work or volunteer experience preferred OR a degree in a related field

Responsibilities

Help individuals experiencing homelessness secure stable housing.
Assist guests in identifying housing barriers and connect them with appropriate community resources.
Celebrate housing achievements and assist guests with the process of moving into their new homes.
Use agency vehicles to transport guests to housing appointments and viewings.
Support the Housing Navigation team by assisting clients with housing searches and application completion.
Work with a diverse caseload of guests to establish individualized goals and complete housing plans.
Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed.
Follow agency guidelines to maintain healthy and professional boundaries with guests.
Collaborate daily with all departments to promote a supportive and effective team environment.
Seek out, engage, and network with community partners to identify new housing options and additional resources.
Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals.
Attend weekly team meetings and actively contribute to case-conferencing discussions.
Maintain accurate records, detailed case management notes, and required statistical data.
Complete all case notes in a timely manner each week.
Ability to step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments.
Participate in special agency projects, as needed.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources.
Respond effectively to high-stress situations using de-escalation techniques and agency training.
Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges.
Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary.
Set and maintain healthy professional boundaries using a Trauma-Informed Care framework.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.