Housing Desk Clerk - Per Diem (Overnight and Possible Day, 8 hour shifts)

Thomas Jefferson University•Philadelphia, PA

16h•Onsite

About The Position

The Housing Desk Clerk is responsible for being present at the front desk of the assigned building during their shift to facilitate tenant needs and monitor visitors. This role involves receiving short-term tenants, providing excellent customer service, maintaining desk logs, and managing mail and package deliveries. The clerk will also handle tenant requests and complaints, record key distributions, and conduct move-in/move-out procedures using the StarRez system. Adherence to emergency procedures, security policies, and other assigned duties is essential.

Requirements

High School Diploma or GED
Excellent Customer Service skills.
Familiarity with computer technology required.

Responsibilities

Receive Short Term tenants on a daily, weekly, monthly basis (Martin Hall).
Be Tenant/Guest Customer Service oriented at all times.
Maintain all desk logs accurately and appropriately.
Receive and distribute USPS and Jefferson University mail to tenant mailboxes.
Log and distribute package deliveries to tenants.
Receive and record all tenant request/complaints maintenance /custodial requests to through the proper methods.
Record all apartment/room keys distributed during shift on StarRez.
Conduct all move-in/move-out desk procedures within StarRez as outlined in office procedures.
Adhere to emergency procedures and provide incident/ fire safety reports when applicable.
Enforce all security policies.
Perform other duties as assigned.

Benefits

Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits
Tuition discounts at Thomas Jefferson University (after one year of full time service or two years of part time service)