Housing Coordination & Retention Specialist

Episcopal Community Services (ECS) • San Francisco, CA

12d • $26 - $30 • Onsite

About The Position

Episcopal Community Services is launching a Flexible Housing Subsidy Pool (FHSP) program. New to San Francisco, FHSP is an exciting permanent housing intervention focusing on rehousing SIP guests in private market units. Under the direction of the Housing Coordination and Retention Manager, the Housing Coordination and Retention Specialist assists clients with finding housing that meets their preferences, helps complete applications, and supports them as they integrate into their new housing. The Housing Coordination and Retention Specialist will work with partners providing housing focused case management and ECS Behavioral Health Clinician II Support clients in viewing units and completing applications for units that meet the clients preferences. Provide education on being a respectful neighbor and responsible tenant to clients in order to promote stabilization and successful tenancy. Identify tenant behaviors that may jeopardize their housing and intervene when necessary to accomplish successful tenancy. Coach tenants on relationships with landlords and/or other tenants. Advocate for the client and assist with the resolution of disputes. Respond to housing and tenant-related emergencies during normal business Advocate and link tenants to eviction-prevention resources around the community. Conduct visits in the clients home to no habitability issues. Ensure clients have basic life skills including but not limited to home care skills. Provide practical life skills training on site as needed. Keep accurate records and charts, enter required data in CaseWorthy and ONE System. Provide professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness. Provide referral services as needed

Requirements

• At least 1-year case management experience
• Able to listen with sensitivity to other peoples feelings, needs, and point of view
• Excellent working knowledge of houselessness resources in the Bay Area
• Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses
• Must have the ability to welcome and respect co-workers and client populations as unique individuals with different backgrounds, perspectives as well as differences in personalities, skill sets, life experiences, and knowledge bases
• Must secure finger image screening and annual TB screening
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs
• Demonstrate behavior that supports the organization’s mission, vision, and values
• Adhere to all program, funder, and organizational policies, and procedures
• Communicate effectively and model integrity, fairness, and ethical business practices

Nice To Haves

• Experience in homeless and housing services preferred
• Bachelors degree in the area of social service preferred but not required
• Knowledge of Microsoft Office programs and familiarity with using a computer
• Bilingual, Spanish/English preferred
• Lived experienced preferred, but not necessary

Responsibilities

• Assist clients with finding housing that meets their preferences
• Help complete applications
• Support clients as they integrate into their new housing
• Work with partners providing housing focused case management
• Support clients in viewing units and completing applications for units that meet the clients preferences
• Provide education on being a respectful neighbor and responsible tenant to clients in order to promote stabilization and successful tenancy
• Identify tenant behaviors that may jeopardize their housing and intervene when necessary to accomplish successful tenancy
• Coach tenants on relationships with landlords and/or other tenants
• Advocate for the client and assist with the resolution of disputes
• Respond to housing and tenant-related emergencies during normal business
• Advocate and link tenants to eviction-prevention resources around the community
• Conduct visits in the clients home to no habitability issues
• Ensure clients have basic life skills including but not limited to home care skills
• Provide practical life skills training on site as needed
• Keep accurate records and charts, enter required data in CaseWorthy and ONE System
• Provide professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants
• Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness
• Provide referral services as needed

Benefits

• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.
• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees