Housing Coach

New Moms•Oak Park, IL

53d•Onsite

About The Position

New Moms is dedicated to empowering young mothers and their families to achieve stability and build brighter futures through innovative housing, job training, and family support programs. The Housing Coach will provide individualized coaching and family support to families within our 18-unit supportive housing program in Oak Park, IL. This role involves managing a caseload of approximately 18 families, assisting them in achieving goals related to housing stability, education, employment, and overall well-being. Utilizing a trauma-informed, Housing First approach, the coach will offer guidance, case management, resource connection, advocacy, and crisis intervention to foster stability and success for these families.

Requirements

Bachelor’s in social work, psychology, counseling, or similar field OR Bachelor’s in other field + 2 years clinical/human service experience OR High school diploma + 5 years clinical or human service experience
At least 1 year experience in a similar role preferred
Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description
Comfort using digital tools and case management software
Ability to work one evening per week; occasional weekends

Nice To Haves

Compassionate coach who believes everyone deserves a safe and stable home
Committed to a Housing First approach and strengths-based, participant-centered services
Comfortable building trusting relationships with families while maintaining appropriate professional boundaries
Comfortable working independently as the only on-site housing team member at this location
Skilled at navigating complex situations and providing calm, thoughtful support during times of crisis
Organized and able to manage multiple participant needs, deadlines, and documentation requirements
Strong communicator who enjoys collaborating with colleagues and community partners
Motivated by helping young families build stability, achieve their goals, and thrive

Responsibilities

Partner with 18 families, providing individualized, trauma-informed coaching and case management focused on housing stability, employment, education, and family well-being
Conduct assessments, develop service plans, complete IM+CANS updates, and maintain accurate participant documentation within required timelines
Conduct regular in-person home visits and support families through housing transitions, eviction prevention, crisis situations, and other challenges
Connect participants to community resources and coordinate services with New Moms staff and external partners
Build participant engagement and community through monthly house meetings, activities, and ongoing supportive communication
Participate in the Housing team's rotating on-call schedule to provide after-hours support for participant emergencies
Maintain IM+CANS certification and participate in the New Moms Coaching Model and ongoing professional development
Participate in staff meetings, agency initiatives, and workgroups; supervise volunteers or interns as assigned
Maintain timely communication, uphold New Moms' values and service model, and perform other related duties as assigned

Benefits

Medical insurance with generous employer contribution
Dental and vision insurance
Flexible Spending Account (FSA)
Short-term disability, long-term disability, and life insurance – 100% employer-paid
Employee Assistance Program (EAP) for free counseling and resources
Generous paid time off
15 paid holidays
Half days on Fridays during the summer
403b retirement plan with employer match
Pre-tax transportation benefits
Professional development opportunities
Discounts on Bright Endeavors products
Free spiritual direction services