Housing Coach

New Moms•Oak Park, IL

1d•$49,000 - $51,000•Hybrid

About The Position

The Housing Coach provides individualized coaching and family support to families living in our 18-unit supportive housing program in Oak Park. This position maintains a caseload of approximately 18 families, helping parents achieve goals related to housing stability, education, employment, and family well-being. Using a trauma-informed, Housing First approach, this role provides coaching, case management, resource connection, advocacy, and crisis support to help families build stability and thrive.

Requirements

Bachelor’s in social work, psychology, counseling, or similar field OR Bachelor’s in other field + 2 years clinical/human service experience OR High school diploma + 5 years clinical or human service experience
At least 1 year experience in a similar role preferred
Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description
Comfort using digital tools and case management software
Ability to work one evening per week; occasional weekends

Nice To Haves

A compassionate coach who believes everyone deserves a safe and stable home
Committed to a Housing First approach and strengths-based, participant-centered services
Comfortable building trusting relationships with families while maintaining appropriate professional boundaries
Comfortable working independently as the only on-site housing team member at this location
Skilled at navigating complex situations and providing calm, thoughtful support during times of crisis
Organized and able to manage multiple participant needs, deadlines, and documentation requirements
A strong communicator who enjoys collaborating with colleagues and community partners
Motivated by helping young families build stability, achieve their goals, and thrive

Responsibilities

Partner with 18 families, providing individualized, trauma-informed coaching and case management focused on housing stability, employment, education, and family well-being
Conduct assessments, develop service plans, complete IM+CANS updates, and maintain accurate participant documentation within required timelines
Conduct regular in-person home visits and support families through housing transitions, eviction prevention, crisis situations, and other challenges
Connect participants to community resources and coordinate services with New Moms staff and external partners
Build participant engagement and community through monthly house meetings, activities, and ongoing supportive communication
Participate in the Housing team's rotating on-call schedule to provide after-hours support for participant emergencies
Maintain IM+CANS certification and participate in the New Moms Coaching Model and ongoing professional development
Participate in staff meetings, agency initiatives, and workgroups; supervise volunteers or interns as assigned
Maintain timely communication, uphold New Moms' values and service model, and perform other related duties as assigned

Benefits

Medical insurance with generous employer contribution
Dental and vision insurance
Flexible Spending Account (FSA)
Short-term disability, long-term disability, and life insurance – 100% employer-paid
Employee Assistance Program (EAP) for free counseling and resources
Generous paid time off
15 paid holidays
Half days on Fridays during the summer
403b retirement plan with employer match
Pre-tax transportation benefits
Professional development opportunities
Discounts on Bright Endeavors products
Free spiritual direction services