Housing Caseworker

YWCA TULSA INC•Tulsa, OK

10d•$45,000 - $45,000•Onsite

About The Position

The Housing Caseworker supports YWCA Tulsa’s Rapid Rehousing (RRH) programs designed to quickly connect individuals and families experiencing homelessness to permanent housing, while also providing supportive services through the Housing First model. This position also uses the Progressive Engagement model of case management which includes motivational interviewing, trauma informed practice, and strengths-based goal setting to help individuals out of homelessness as quickly as possible. We are looking for candidates who have experience working with high-need populations, complex behavioral needs, and community based case management. Please note that this position is temporary, lasting 18-24 months with a chance that it will end earlier or later than that time frame.

Requirements

Excellent communication and interpersonal skills.
Ability to build rapport with individuals from diverse backgrounds through empathy, cultural humility and nonjudgmental communication
Cultural sensitivity and understanding of diversity.
Collaborative approach to working with diverse stakeholders.
Demonstrate knowledge of their data and how it relates to their scope of work.
Responsible for the collection of data and the expectation is that this information is reflected upon and used for decision making, serving clients where applicable and adjusting processes when needed.
Entering data accurately, timely and consistently and ensuring that they are aware of goals and objectives related to their position.
Synthesize and apply their data to advance our mission and ensure they are reporting progress to their direct supervisors in weekly meetings where they will use data to create action plans, work strategically, and analyze any gaps or areas of need.
Communicate clearly, effectively, and in a collaborative manner.
Utilize a variety of communication tools, including but not limited to email, TEAMS messages, telephone and in person conversation.
Communication is responded to within no more than 48 hours.
Communicate timely and respectfully with staff, stakeholders and clients.
Remain focused on our mission while making strategic decisions for their position.
Embrace a growth mindset and are proactive problem-solvers who demonstrate competency in their position.
Accountability, adaptability and collaboration are expected.
Utilize their time effectively, meet deadlines and attend all YWCA meetings, functions and activities when it is an expectation of the position.
Demonstrate the ability to respect and maintain the privacy of sensitive and confidential information and use best practices to protect that information.

Nice To Haves

Experience working with high-need populations
Experience with complex behavioral needs
Experience with community based case management

Responsibilities

Provide services with empathy, cultural sensitivity, and professionalism
Manage a caseload of 15 clients, conducting in-depth assessments using housing barrier tools
Assist with essential documentation: birth certificates, IDs, Social Security, disability, and public benefit applications (e.g., Medicaid, SNAP)
Support clients through the move-in process, including securing household items and preparing home warming kits
Advocate for equitable access to services and ensure clients receive eligible public benefits
Connect clients to community resources for food, clothing, transportation, childcare, etc., and follow up regularly
Engage with all clients on self-sufficiency practices, such as managing bills, setting up payment plans, and understanding tenant obligations
Use Progressive Engagement case management to connect participants to resources including job and educational opportunities to help them become self-sufficient
Support clients in increasing income and financial stability through employment connections, benefits access, budgeting conversations, and self-sufficiency planning to help ensure long term housing stability
Conduct routine home visits and respond to emergency housing needs (e.g., fires, infestations, weather-related damage) in coordination with relevant agencies
Manage and coordinate rent, utility payments, deposits, and account setup for participants
Maintain accurate and confidential client records and documentation
Attend staff meetings, supervision, and case consultations as needed
Foster positive relationships with service providers and support program evaluation
Perform additional duties as assigned